Amanda Mason
Pontiac,MI
Summary
Bachelor's of Arts degree recipient; experienced in healthcare procedures and multiple healthcare data systems. Possessing strong problem solving, listening and communication skills, I am most fulfilled working with people. My career objective is to obtain employment in a field which allows me to work more closely with the public, assisting people with their life challenges and supporting them in an effort to enhance their lives and reaching their full potential.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
State of Michigan Department of Health and Human Services
Madison Heights, MI
11.2016 - Current
- Evaluated client eligibility for Health and Human services programs, ensuring compliance with state and federal regulations.
- Conducted detailed assessments of applications to determine program qualification and benefits access.
- Interviewed applicants and explained scope of different available benefits.
- Successful case management of over 700+ clients
- Managed complex cases requiring in-depth knowledge of multiple assistance programs and resources available.
- Collaborated with interdisciplinary teams to streamline processes and improve service delivery efficiency.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy regulations at all times.
- Trained new staff on eligibility determination procedures and system navigation techniques.
Scheduling/Patient Access Rep
St. Joseph Mercy Oakland
Pontiac, MI
08.2014 - 11.2016
- Performed Patient Access processes.
- Facilitated registration and pre-registration processes for all hospital scheduling.
- Successfully managed high volume phone que
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Determine the eligibility and scheduling for diverse departments procedures/appointments.
- Coordinate multiple services in appropriate sequence.
- Accommodate physician preference and patient needs.
- Constant communication with various levels of hospital personnel.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Emergency Room Patient Access Representative
St. Joseph Mercy Oakland
Pontiac, MI
09.2013 - 07.2014
- Facilitated emergency room, and hospital after-hours patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification processes to ensure timely and accurate patient coverage.
- Collected and documented vital patient information from patients, physicians, and emergency room staff to coordinate care and determine appropriate medical engagement.
- Trained new team members on patient access protocols, fostering a knowledgeable supportive environment.
- Maintained composure and sound judgment in high-pressure and emergent situations to ensure optimal outcomes.
Medical Receptionist
St. Joseph Mercy Oakland Urgent Care
Birmingham, MI
12.2010 - 09.2013
- Managed patient check-in and registration processes efficiently.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Supported office staff and operational requirements with administrative tasks.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Trained new staff on office procedures and software systems.
Health Policy Associate Intern
Men's Health Network
Washington, DC
01.2010 - 05.2010
- Organized national database.
- Collaborated with external health organizations to identify and recruit potential program participants.
- Represented the organization at congressional hearings and events to build strategic relationships and advance program objectives.
- Prepared and distributed educational health information packets to support outreach and patient education efforts.
- Reviewed current medical and public health literature to assess relevance and applicability to organizational initiatives.
- Provided clerical and administrative support to supervisors to ensure efficient daily operations.
- Collaborated with cross-functional teams to advance public health initiatives and awareness campaigns.
- Analyzed legislative proposals to assess impact on men's health programs and services.
- Conducted outreach to community organizations, fostering partnerships for health education initiatives.
Education
Graduate Gateway Certificate - Applied Politics with sub-concentration in Health Promotion
The American University
Washington, DC05-2010
Bachelors of Arts Degree - Political Science and Sociology, Minored in Women's Studies, Gender and Health, Concentration in Social Inequalities
The University of Michigan
Ann Arbor, MI05-2009
Skills
- Proficient in Microsoft Office Suite
- MiBridges & UCL Systems/Processes
- Risk & Needs Assessment
- HIPPA Compliance & Confidentiality Standards
- Strong written and verbal communication
- Effective interviewing techniques
- Report preparation and documentation
- Detail-oriented
- Efficient task prioritization
- Multitasking Abilities
- Responsive to evolving challenges
- Community outreach
- Analytical skills
Timeline
Eligibility Specialist
State of Michigan Department of Health and Human Services
11.2016 - Current
Scheduling/Patient Access Rep
St. Joseph Mercy Oakland
08.2014 - 11.2016
Emergency Room Patient Access Representative
St. Joseph Mercy Oakland
09.2013 - 07.2014
Medical Receptionist
St. Joseph Mercy Oakland Urgent Care
12.2010 - 09.2013
Health Policy Associate Intern
Men's Health Network
01.2010 - 05.2010
Graduate Gateway Certificate - Applied Politics with sub-concentration in Health Promotion
The American University
Bachelors of Arts Degree - Political Science and Sociology, Minored in Women's Studies, Gender and Health, Concentration in Social Inequalities
The University of Michigan