Amanda C. Brooks
Stewartsville,MO
Summary
Experienced in providing comprehensive office support and managing administrative tasks. Equipped with strong organizational skills and ability to prioritize workload in fast-paced environments. Proven strengths include effective communication, problem-solving abilities, and maintaining confidentiality of sensitive data. Previous work has resulted in streamlined operations and improved office efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Support Assistant-Mailroom
Dept Of Corrections-Crossroads Correctional Cntr.
Cameron, MO
06.2023 - Current
- Read and review correspondence from offenders within the institution and customers writing to the offenders. Review requires that all correspondence is within Policy. Anything not within Policy may be returned to the customer or sent to security for review. This also includes videos and photos sent in. This is all through a website, JPAY.
- Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
- Created spreadsheets to track data related to departmental operations or specific projects.
- Prepared outgoing mail by drafting correspondence, securing parcels.
- Handled confidential information in a professional manner.
- Operated office equipment such as computers, printers, copiers and scanners.
- Received and distributed mail, letters and packages.
Office Support Assistant
Dept. of Corrections-Crossroads Correctional Cntr.
Cameron, MO
04.2022 - 06.2023
- Company Overview: This employment was under the state of Missouri at Western Missouri Correctional Center in Cameron Missouri from April 2022 until November 6, 2022
- The institution relocated on November 7, 2022, under Crossroads Correctional Center.
- Types and edits a variety of material, which may contain technical or specialized terminology; reviews documents for accuracy and completeness; serves as a receptionist or information clerk; determines purpose of contact; provides general information and assists in preparation of forms; receives and distributes messages; and schedules or arranges appointments.
- Composes routine correspondence; proofreads and/or finalizes letters, reports, or memorandums, or any other documents for approval or signature.
- Establishes and maintains filing systems; prepares records for storage and/or archiving; maintains records relating to receipt and issuance of material or equipment; maintains office equipment and supply inventory
- Serves as a lead worker, provides guidance, direction, and training to other clerical employees; reviews work for accuracy, timeliness, and compliance with instructions and procedures.
- Independent worker
- I have taken on additional assignments to assist my direct supervisor.
- Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
- Organized and maintained office files.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
Customer Service Representative
Social Security Administration
Kansas City, MO
09.2020 - 08.2021
- Call center representative, taking incoming calls, in a high call volume setting
- Able to educate on social security, supplemental security income (SSI) and Medicare
- Scheduling claims appointments, guiding callers on Social Security's website, assisting with applications, mailing pamphlets, applications or account statements or referring to a local social security office
Patient Service Representative Team Lead
Triwest Healthcare Alliance
Kansas City, MO
07.2015 - 06.2020
- Team lead with program knowledge to assist a team in properly scheduling veterans for medical care
- Multi task in answering questions in a group chat and phone calls in a remote setting
- Ability to focus on details and working independently
- Coaching team members, monitoring their calls for quality assurance, speaking with providers, proper documentation of accounts, and making certain my team is aware of all new protocols and procedure changes
- Provided guidance and support to Patient Service Representatives in order to ensure quality customer service.
- Monitored daily workflow for accuracy and efficiency of staff members.
Ophthalmic Technician
Murphy Watson Burr
Cameron, MO
09.2014 - 07.2015
- Trained eye technician to assist in eye exams and visual field testing primarily
- Always able to greet customers/patients, assisting with optical questions and eyeglasses adjustments, answering phones, scheduling, purchase ordering, filing, creating patient packets and any miscellaneous duties
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Administered eye drops to patients as directed by physician.
- Collected data from visual field testing, retinal imaging, corneal topography.
Medical Clerk
Corizon Health
Cameron, MO
07.2007 - 09.2014
- This position to include a multitude of duties in a medical department in a correctional facility
- Administrative duties: phones, taking messages, mass copy work, filing, records management, processing record requests
- Appointment scheduling patients for up to 7 providers daily
- Pharmacy tech: ordering and scheduling medication pick ups
- Dental assisting and assisting nurses with patients in the infirmary
Ophthalmic Technician
Northwest Vision Center
Cameron, MO
12.2004 - 07.2007
- Pre-testing patients for their eye exams, assisted with glasses orders, checked in inventory, answering phones, scheduling appointments, cash handling, confirmed insurance for care and assisted in medical billing
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Instructed patients on proper use of contact lenses and eyeglasses.
- Dispensed eyeglasses according to prescription specifications.
- Collected data from visual field testing, retinal imaging, corneal topography.
Education
High school diploma - Education
Grossmont High School
La Mesa, CA06.1991
Skills
- Analysis Skills
- Filing and data archiving
- Administrative Support
- Communication Skills
- Organizational skills
- Research skills
Languages
English, Fluent
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Recruiting, Proficient, 02/22
- Sales skills, Proficient, 03/22
References
References available upon request.
Timeline
Office Support Assistant-Mailroom
Dept Of Corrections-Crossroads Correctional Cntr.
06.2023 - Current
Office Support Assistant
Dept. of Corrections-Crossroads Correctional Cntr.
04.2022 - 06.2023
Customer Service Representative
Social Security Administration
09.2020 - 08.2021
Patient Service Representative Team Lead
Triwest Healthcare Alliance
07.2015 - 06.2020
Ophthalmic Technician
Murphy Watson Burr
09.2014 - 07.2015
Medical Clerk
Corizon Health
07.2007 - 09.2014
Ophthalmic Technician
Northwest Vision Center
12.2004 - 07.2007
CPR Certification
High school diploma - Education
Grossmont High School
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