Amanda D. Lake
Knoxville,TN
Summary
Dynamic and dedicated Customer Service Representative with over 20 years of experience in cultivating client relationships and enhancing customer satisfaction. Recognized for a positive attitude and exceptional communication skills, consistently establishing rapport with clients while effectively supporting sales teams and managing administrative tasks. Proven adaptability and reliability ensure seamless operations in fast-paced environments, significantly contributing to overall company success. Proficient in customer relationship management with strong organizational skills that enhance every interaction.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Executive Tax and Financial Services
Knoxville, TN
10.2023 - Current
- Coordinated client communication, ensuring timely responses and accurate information dissemination.
- Managed scheduling for appointments, optimizing executive calendar to enhance productivity.
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Prepared financial documents and reports, maintaining accuracy and compliance with regulations.
Operations Supervisor
GC Services
Knoxville, TN
06.2019 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Coordinated workflow among team members to optimize productivity and resource allocation.
- Trained new employees on best practices and company policies, promoting a culture of safety and excellence.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Conducted performance evaluations, providing feedback that fostered employee development and accountability.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Resident Assistant
Five Star Park Place of Fountain City
Knoxville, TN
03.2018 - 09.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Engaged client in physical and mental activities to sustain quality of life.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored resident well-being and reported concerns to healthcare staff promptly.
- Assisted residents with daily living tasks, promoting independence and comfort.
Lead Teacher
Little Oaks Academy
Knoxville, TN
08.2016 - 06.2019
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Arranged classrooms to facilitate optimal education for student groups.
- Worked with teachers to design interactive lessons and increase student success.
- Communicated objectives for lessons, units and projects to students and parents.
- Researched books and supplemental materials to use with lesson plans.
- Handled and resolved disciplinary issues according to district protocols.
Assistant Teacher
City Kids Daycare
Hilliard, OH
07.2013 - 07.2016
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Led instruction for small groups of children.
- Promoted calm, disciplined classroom setting for successful learning.
- Created colorful, attractive displays for bulletin boards and hallways.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Resident Assistant
Brookdale Senior Living Facility
Columbus, OH
03.2012 - 03.2014
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Engaged client in physical and mental activities to sustain quality of life.
- Tracked and reported clients' progress based on observations and conversations.
- Responded and assisted with diverse needs of residents on wing.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Shift Manager
Tim Hortons
Columbus, OH
09.2011 - 06.2013
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Directed employees through daily routines.
- Managed cash positions and made bank deposits.
- Handled customer complaints, questions and inquiries.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Shift Manager
Dr. Bizer's Visionworks
Knoxville, TN
05.1999 - 01.2010
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
Education
High School Diploma -
Austin East High School/Magnet
Knoxville, TN05-1993
Some College (No Degree) -
On The Job Trainings
Skills
- Empathy
- Patience
- Problem-solving abilities
- Clerical support
- Adaptive team player
- High-energy attitude
- Customer service
- Computer skills
- Office administration
- Administrative support
- Customer and client relations
Timeline
Administrative Assistant
Executive Tax and Financial Services
10.2023 - Current
Operations Supervisor
GC Services
06.2019 - Current
Resident Assistant
Five Star Park Place of Fountain City
03.2018 - 09.2021
Lead Teacher
Little Oaks Academy
08.2016 - 06.2019
Assistant Teacher
City Kids Daycare
07.2013 - 07.2016
Resident Assistant
Brookdale Senior Living Facility
03.2012 - 03.2014
Shift Manager
Tim Hortons
09.2011 - 06.2013
Shift Manager
Dr. Bizer's Visionworks
05.1999 - 01.2010
High School Diploma -
Austin East High School/Magnet
Some College (No Degree) -
On The Job Trainings
References
Shona Powell -Chandler(Executive Director) (423)351-4005
Park Place Fountain City/Knoxville,TN
Tiffany Chandler (CEO/Owner) (865) 978-9250
Executive Tax and Financial Services /Knoxville,TN
Amanda Arden (General Manager) (865)680-9920
National Vision/Knoxville,TN
Kristen Mosley (Director) (614)563-9450
City Kids Daycare/Hilliard Ohio
Education and Training
other,other