Khourtnei McPherson
Parkland,FL
Summary
I am a dynamic worker with extensive experience in managing customer interactions and swiftly resolving issues to enhance overall satisfaction. I have a proven ability to leverage strong communication skills and empathy to cultivate lasting relationships with clients, while also being consistently recognized for maintaining high levels of customer satisfaction and driving loyalty through effective problem-solving and attentive service. I am and will continue to be committed to creating positive experiences that contribute to organizational success and customer retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Arenson And Sandhouse
Coral Springs, FL
01.2026 - Current
- First point of entry for clientele.
- Managed scheduling and calendar coordination for senior management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Nail Technician
Self Employed
Parkland, FL
01.2025 - 01.2026
- Self employed Nail Technician.
- Through doing nails I was able to learn more about people and how to deal with many different types of people. I learned how to pay attention to details and deal with difficult situations through empathy and understanding, while also being efficient.
Student
Boca Beauty Academy
Parkland, FL
10.2024 - 12.2024
- I got all my credits and hours needed to become a licensed Nail Technician.
- I attended 240 hours worth of classes, my punctuality and attendance were always excellent.
- I learned more customer service skills as well as problem solving.
- Managed to approach difficult situations with grace, also teaching me the importance of carefully handling people as well as unanticipated circumstances.
Student
Broward College
Coconut Creek, FL
08.2021 - 05.2024
- I spent my middle school years and the first year of high school in the medical program and started out in college for nursing.
- Managed to get my CPR license at the age of 13 in 2015 which expired in 2017.
- Learned how to take vitals and learned medical terminology.
Sales Associate
Chem USA, LLC
Coconut Creek, FL
04.2023 - 06.2023
- Working at Chem USA, I would sell factory cleaning solutions to companies via phone calls. I would greet each client with a positive attitude and listen to all their concerns doing my best to answer all questions to the best of my ability.
Service Drive Supervisor
Champion Porsche
Pompano Beach, FL
12.2021 - 04.2023
- I worked as a service drive supervisor. I watched over the porters and greeters, making sure they were being time efficient in getting cars to customers and parking cars safely. I would help the service advisors start up repair orders and tag the cars and when needed, I would file paperwork in the back rooms, making sure to stay organized and tidy. I made sure to always keep the service drive organized and clean with the help of my team. I managed to get promoted, three months into working there after starting out as a service drive greeter, who would greet clients upon them entering into the service drive. I trained all 7 team members and made sure everything ran as smoothly as possible.
Sales Associate
Sprit Halloween
Boca Raton, FL
09.2021 - 11.2021
- I was a sales associate. I did cashier, stocked shelves and helped break the store down. I helped customers with any issues or questions they had. I also helped unpack shipment weekly.
Education
Nail Technician/Cosmetology - Trade school
Boca Beauty Academy
Parkland, FL12.2024
Nursing - College Degree
Broward College
Coconut Creek, FL05.2024
High school diploma or GED -
Monarch High School
Coconut Creek, FL06.2020
Skills
- Call center
- Outbound calling
- Retail sales
- Phone communication
- Client interaction via phone calls
- Attention to detail
- Microsoft Word
- HIPAA
- Filing
- Academic writing
- Typing
- Communication skills
- Maintaining patient confidentiality
- Office experience
- Positive interaction facilitation
- Time management
- Basic math
- Delegation
- Vital signs
- Phone etiquette
- Sales
- Organizational skills
- Technical support
- Essay writing
- Patient service
- Nail care
- Grammar Experience
- Writing skills
- Leadership
- Front desk
- English
- Nursing
- Proofreading
- Microsoft Office
- Administrative experience
- Empathy
- Computer literacy
- Teamwork
- Customer communication
- Interpersonal skills
- Data entry
- Problem solving
- Microsoft Powerpoint
- MLA style
- Appointment scheduling
- Microsoft Excel
- Customer service
Accomplishments
- While working at Champion Porsche, I received a promotion from service drive greeter to service drive supervisor within three months due to my work ethic and ability to handle unforeseen issues immediately.
- I was also offered multiple positions in Porsche due to my flexibility in the workplace.
- I supervised a team of seven staff members.
- Achieved customer satisfaction through effectively and efficiently helping with service drive organization.
Certification
- Driver's License
- CPR October 2015 to October 2017
- Nail Technician License
Languages
English - Expert
Timeline
Administrative Assistant
Arenson And Sandhouse
01.2026 - Current
Nail Technician
Self Employed
01.2025 - 01.2026
Student
Boca Beauty Academy
10.2024 - 12.2024
Sales Associate
Chem USA, LLC
04.2023 - 06.2023
Service Drive Supervisor
Champion Porsche
12.2021 - 04.2023
Sales Associate
Sprit Halloween
09.2021 - 11.2021
Student
Broward College
08.2021 - 05.2024
Nail Technician/Cosmetology - Trade school
Boca Beauty Academy
Nursing - College Degree
Broward College
High school diploma or GED -
Monarch High School