Kelly Rigmaiden
Saint Louis,MO
Summary
I have been an Administrative Assistant for the past 3 years, with over 10 years of customer service and Data Entry experience. I am a multitasker and a fast learner, also a team player for a employer with lots of patients with others to help and succeed to the top. Having the degrees of a High School Diploma, associate degree, and bachelor’s degree in healthcare management. Start master’s Program in February 2026.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Long International Middle School
09.2022 - 03.2023
- Answering and directing phone calls coordinates patient referral procedure by management
- Organizing and distributing messages
- Maintaining company schedules
- Enrolling new students
- Implementing administrative schedules
- Ordering supplies
- Greeting guests
Clinical Service Rep
Barnes Jewish Hospital
03.2023 - Current
- Coordinates patient referral procedure by management of work queues, in basket and faxes, as well as initiates the pre-authorization process. Runs eligibility of software to confirm insurance coverage.
- Provides clerical support including, but not limited to, scanning documents, preparing charts, managing e-correspondence and general inquiries.
- Schedules and coordinates patient appointments with the department and other areas (radiology, procedure areas, other testing) at the times of check out
- Effectively interacts and communicates with patients and families to assist them and direct them to access available resources such as financial assistance, social work, and more.
- Collaborated with multidisciplinary teams to implement strategic programs aimed at improving overall patient care outcomes.
Call Center Rep
Missouri Baptist Hospital
03.2023 - Current
- Provides paging service
- Answers and directs all inquiries from the patients, visitors, physicians, and staff to appropriate locations using an online database and printed directories
- Answers incoming calls according to department guidelines
- Provides clerical duties, organizes and maintain records
- Ensures customer receive exceptional service through consistent performance, answering, directing and -paging according to the customers' requests.
Administrative Assistant
Hogan Street Regional Youth Center
10.2021 - 09.2022
- Maintain correspondence cases and files
- Prepare and supervise the processing of purchase and supply requisitions.
- Expense accounts.
- Preform, review, and verify complex computations involving the applications.
- Performs general office duties, such as data entry and answering phones.
- Review documents for accuracy and completeness.
- Maintain fiscal records.
- Plan and assigned the work of staff performing clerical and other support tasks.
Customer Service Representative
Anthem/Mindlance
11.2020 - 03.2021
- Responsible for providing initial contact between distinct care management programs and specific identified members. Under direct supervision Hnadles both inbound and outbound enrollment and engagement calls with eligible members to provide information regarding to the programs features. Medicaid, Medicare, dual advantages and other procedures for the medical insurance program.
Customer Service Representative
Chubb Group Insurance
09.2019 - 03.2020
- Getting old information of policies and transferring it to the new data base for uptodate procedures for the customers insurance information. Taking inbound calls for directing to the right departments that the customer will need help, data entry, excel, Microsoft Window/Word.
Customer Service Representative
Bi-State Development
06.2016 - 09.2017
- Answering inbound calls
- Working on Microsoft Word/Powerpoint/Outlook
- Helping customers locate the buses on times of their desitinations and route.
- Scheduling trips
- Working with multiple computers and monitors
- Directing calls to different departments.
Patient Transporter
Mercy Hospital
02.2015 - 06.2016
- Transporting patients to get exams done with doctors/nurses orders.
- Cleaning, lifting items and patients.
- Microsoft Word/Excel
- Dispatch
- Working on multiple computers and monitors
Cashier/Customer Service
Walmart
08.2012 - 02.2015
- Cash handling
- Cashing checks
- Customer service
- Greeting customers
- Inbound/Outbound calls
- Cleaning departments
Education
Bachelor’s in Science - Healthcare Management
Colorado Technical University
12.2023
Associate in Science - Healthcare Administration Services
Colorado Technical University
07.2022
High School Diploma - undefined
Mccluer High School
05.2010
Skills
- Microsoft Word/ Office/ Excel
- Call Center
- Customer Service
- Cash Handling
- Customer Support
- PowerPoint
- Computer skills
- Cold calling
- Typing
- Microsoft Outlook
- Cleaning Experience
- POS
- Sales
- Transporting Files
- Medical Terminology
- 10 Key Data Entry
- Clerical Experience/HIPAA/Insurance Verification
- Patient Care
- Administrative Support
- Scheduling
- Ability to perform under pressure
- Supervisor role
- Excellent phone etiquette
- Customer and client relations
- Strong problem solver
- Database entry
- Excel spreadsheets
- Meticulous attention to detail
- Tech-Savvy
- Coordination
- Writing reports
Timeline
Clinical Service Rep
Barnes Jewish Hospital
03.2023 - Current
Call Center Rep
Missouri Baptist Hospital
03.2023 - Current
Administrative Assistant
Long International Middle School
09.2022 - 03.2023
Administrative Assistant
Hogan Street Regional Youth Center
10.2021 - 09.2022
Customer Service Representative
Anthem/Mindlance
11.2020 - 03.2021
Customer Service Representative
Chubb Group Insurance
09.2019 - 03.2020
Customer Service Representative
Bi-State Development
06.2016 - 09.2017
Patient Transporter
Mercy Hospital
02.2015 - 06.2016
Cashier/Customer Service
Walmart
08.2012 - 02.2015
Associate in Science - Healthcare Administration Services
Colorado Technical University
High School Diploma - undefined
Mccluer High School
Bachelor’s in Science - Healthcare Management
Colorado Technical University