Amandah McLemore
Fortson,USA
Summary
Oversaw small office operations, fostering a productive and organized environment. Led team initiatives to improve communication strategies with clients and industry professionals. Championed a collaborative culture that enhanced team performance and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager, Medical Assistant
B. Dixit, M.D., P.C
Columbus, GA
12.2020 - Current
- Managed patient triage processes to ensure timely and effective care delivery.
- Oversaw management of potential emergency calls from patients.
- Oversaw patient requests for prescription refills to ensure timely medication access.
- Oversaw maintenance and accuracy of patient medical charts.
- Managed daily appointment scheduling to optimize time management and resource allocation.
- Composed letters for disability applications to ensure accurate representation of client needs.
- Managed incoming phone calls from patients and healthcare professionals.
- Facilitated submission of patient records to collaborating physicians.
- Managed processing of incoming referrals to ensure timely response and service delivery.
- Conducted thorough verification of insurance coverage to ensure compliance with policy requirements.
- Facilitated collection efforts for outstanding bills and unprocessed insurance claims.
- Facilitated onboarding and training programs for new employees.
- Oversaw patient scheduling to enhance appointment flow and minimize wait times.
- Executed implementation of electronic health record systems to enhance data management and accessibility for healthcare providers.
- Optimized administrative workflows by establishing standardized operating procedures for patient intake and follow-up.
- Executed comprehensive medical records management, including filing, organizing, and scanning documents.
Office Manager,Administrative Medical Assistant
T.C.J. Surgical Associates, LLC
Atlanta, GA
02.2018 - 11.2020
- Oversaw daily operations of small office to ensure efficiency and productivity.
- Addressed all email and phone with professionalism and efficiency inquiries within 24 hours.
- Scheduled patient appointments and maintained accurate patient chart histories. Assisted in organizing patient records for efficient access. Supported healthcare team by ensuring timely updates to patient information.
- Verified and confirmed insurance coverage details for clients.
- Monitored proper data entry, filing and resolved unpaid bills and outstanding insurance claims.
- Submitted all prescriptions to pharmacies to ensure timely medication access.
- Oversaw organization and filing of medical records to ensure compliance and accessibility.
- Oversaw disinfection and operational readiness of all equipment.
- Facilitated patient transfers to operating and examination rooms while ensuring readiness for procedures.
- Executed sterilization protocols for operative sites, ensuring compliance with health standards.
- Ensured availability of sterile surgical instruments for optimal surgical procedures.
- Executed suture removal and ensured proper dressing of patient wounds.
- Assisted with local numbing for blood draws and injections. Supported skin biopsy procedures. Aided in administering stress tests.
Administrative Assistant/Medical Assistant
Urology Center of Columbus, LLC
Columbus, GA
10.2015 - 06.2016
- Executed patient triage to prioritize care based on medical urgency.
- Oversaw maintenance and accuracy of patient medical charts.
- Facilitated the submission of patient records to collaborating physicians.
- Executed patient diagnostic tests and laboratory analyses to ensure accurate health assessments.
- Supported physicians in executing in-office procedures with precision.
- Facilitated cystoscopy, TURP, and prostate biopsy procedures for physicians in an ambulatory surgical center.
- Executed x-ray and EKG procedures to support accurate patient diagnosis.
- Facilitated referrals for patients to access necessary services. Assisted in processing call-in prescriptions for timely medication delivery.
Surgical Technologist/Medical Assistant
Atlana Plastic & Reconstructive Specialists
Atlanta, GA
11.2014 - 09.2015
- Responsible for preparing patients, rooms and equipment needed
- Ensure that all of the equipment is property disinfected and working properly
- Move patients to the OR and position them and cover them with sterile drape
- Pass sterile surgical instruments, cut sutures, keep track of items in the sterile field and help dress the patient’s wounds
- Clean OR and prep for the next surgery
- EMR (Nextgen, Mysis)
- Procedures assisted with included:
- Lip augmentation, Facelifts, Upper/Lower blepharoplasty, Breast augmentation, Mastopexy, Abdominoplasty, Liposuction, Excision of buccal fat pads, MOHS closure, Brachioplasty, Belt lipectomy
Medical Assistant/ Surgical Technologist
Urology Center of Columbus, LLC
Columbus, GA
11.2011 - 10.2014
- Triage of patients
- Performed all patient diagnostic tests and labs
- Assisted Physicians with all in-office procedures
- Confirmed insurance coverage
- Maintain patient’s medical charts
- Performed X-rays, EKG’s, administered injections
- Call in prescriptions and handle referrals
Medical Assistant
Family Physicians of Columbus
Columbus, GA
04.2011 - 10.2011
- Triage of patients
- Run diagnostic testing
- Assist Physician with in-office procedures
- Performed X-Rays, EKGs, administered injections
- Call in prescriptions and handle referrals
- Assist with biopsies on skin related procedures
Medical Assistant
Healthcare First, P.C.
Columbus, GA
07.2010 - 04.2011
- Responsible for triage of all patients
- Scheduled patients, maintained patient’s charts history
- Run patient tests & labs
- Physician referrals and prescription call-ins
Medical Assistant
Urology Center of Columbus, LLC
Columbus, GA
05.2008 - 07.2009
- Responsible for filing of medical records
- Submitted patients’ records to other physicians
- Answer phone calls from patients and other physicians
- Schedule appointments
- Manage patient requests for prescription refills
- Triage patients as needed
Education
Associates of Science - Surgical Technology
Southern Union State Community College
Opelika, ALStat Medical Services
12.2010
undefined
12.2008
Skills
Phone communication
Data entry
Electronic health records (EHR) management
Phone etiquette
Patient interaction
Management
Attention to detail
Microsoft Excel
Filing
EMR systems
Telephone operations experience within healthcare sector
Task prioritization
Clinic experience
Microsoft Word
Google Calendar
Teamwork
Computer operation
Multi-line phone systems
CPT coding
Expense management
Computer literacy
Customer service
Insurance prior authorization
Athenahealth
Client interaction via phone calls
Google Workspace
Medical office experience
ICD-10
Process improvement
Microsoft Outlook
Microsoft Office
Certification
- CNA
- Certified Phlebotomy Technician
- Certified Surgical Technologist
- Certified Medical Assistant
Languages
English
Timeline
Office Manager, Medical Assistant
B. Dixit, M.D., P.C
12.2020 - Current
Office Manager,Administrative Medical Assistant
T.C.J. Surgical Associates, LLC
02.2018 - 11.2020
Administrative Assistant/Medical Assistant
Urology Center of Columbus, LLC
10.2015 - 06.2016
Surgical Technologist/Medical Assistant
Atlana Plastic & Reconstructive Specialists
11.2014 - 09.2015
Medical Assistant/ Surgical Technologist
Urology Center of Columbus, LLC
11.2011 - 10.2014
Medical Assistant
Family Physicians of Columbus
04.2011 - 10.2011
Medical Assistant
Healthcare First, P.C.
07.2010 - 04.2011
Medical Assistant
Urology Center of Columbus, LLC
05.2008 - 07.2009
Associates of Science - Surgical Technology
Southern Union State Community College
Stat Medical Services