MARKEILA BRADLEY
Fort Wayne,IN
Summary
Compassionate healthcare administrative professional with experience in medical scheduling, patient intake, and electronic medical records management. Skilled in coordinating provider calendars, verifying patient demographics and insurance, and delivering empathetic, HIPAA-compliant patient support via phone. Detail-oriented, reliable, and well-suited for fast-paced clinical and remote healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Assistant/ Scheduling Specialist
Planned Parenthood
Jackson, MI
02.2023 - 01.2025
- Scheduled, confirmed, and rescheduled patient appointments while managing provider calendars
- Served as primary point of contact for patients via phone, delivering professional and empathetic communication
- Collected and verified patient demographic and insurance information
- Entered, updated, and maintained accurate patient data in EMR systems
- Ensured strict HIPAA compliance and patient confidentiality
- Coordinated appointment flow to reduce cancellations and no-shows
- Supported smooth daily clinic operations through effective communication and organization
Light Assembly
General Scientific Corporation/SurgiTel
Ann Arbor, MI
11.2022 - 06.2023
- Provided accurate, valid, and complete information by using the proper methods/tools.
- Met personal targets and quotas.
- Followed communication procedures, guidelines, and policies.
Light Assembly
Curtis Products
South Bend, IN
06.2019 - 07.2022
- Scanning and packing orders
- Assembling parts
- EFC Scanner
Cashier/Sales Associate
Rite Aid
Benton Harbor, MI
12.2018 - 04.2019
- Provided outstanding customer service to ensure customer satisfaction.
- Handle cash and credit card transactions.
- Assist with clean-up, pricing, and shelf stocking
- Refer customers to department leaders or other personnel to answer questions.
Customer Service Representative
Alorica
Terre Haute, IN
11.2016 - 12.2018
- Provided accurate, valid, and complete information by using the proper methods/tools.
- Outbound telemarketing.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts, and filed documents.
- Followed communication procedures, guidelines, and policies.
- Researched answers or solutions as needed.
Education
Phlebotomy (Certification) -
Essential Healthcare Academy
Fort Wayne, IN05.2025
Medical Administrative Assistant (Certification) -
Ross College Granger
Granger, IN12.2023
High School Diploma -
Niles High School
Niles, MISkills
- Typing
- Insurance billing strategies
- Health information management
- Microsoft Office
- Phone communication
- Call center
- Computer skills
- Patient check-in and check-out
- Filing and documentation
- Blood sampling
- Windows
- Electronic health records (EHR) management
- Customer support
- Organizational skills
- Communication skills
Certification
• Certified Medical Administrative Assistant
• Certified Phlebotomy Technician
• Certified Phlebotomy Technician
Timeline
Medical Office Assistant/ Scheduling Specialist
Planned Parenthood
02.2023 - 01.2025
Light Assembly
General Scientific Corporation/SurgiTel
11.2022 - 06.2023
Light Assembly
Curtis Products
06.2019 - 07.2022
Cashier/Sales Associate
Rite Aid
12.2018 - 04.2019
Customer Service Representative
Alorica
11.2016 - 12.2018
Phlebotomy (Certification) -
Essential Healthcare Academy
Medical Administrative Assistant (Certification) -
Ross College Granger
High School Diploma -
Niles High School