Luz Mares
Aurora,CO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
Intermountain Healthcare
Aurora, CO
11.2023 - Current
- Maintained confidentiality of records relating to clients' treatment
- Verified accuracy of insurance claims prior to submission for payment processing.
- Ordered and maintained supply inventory for medical office.
- Provided translation services between English-speaking providers and Spanish-speaking patients.
Medical Office Specialist
HCA Healthcare Inc.
Denver, CO
07.2023 - 11.2023
- Maintained confidentiality of records relating to clients' treatment
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
CSA - Customer Service Associate
Salud Family Health
Aurora, CO
11.2022 - 07.2023
- As a CSA I currently have to verify that all patients medical insurances are going through, I schedule and cancel appointments as well as also retrieve ER reports for follow up visits I help both patients visit and providers go smoothly and we have all information necessary to treat our patient.
- Identified opportunities for continuous improvement in personal, departmental and organizational areas to enhance department and company performance.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Trained new staff on office procedures, insurance processes and medical terminology.
Temp Front Receptionist
J kent Staffing
Denver, CO
08.2022 - 10.2022
- At Mi Casa Resource center I would answer phone calls and redirect them to the person they wanted to talk to
- I would also offer tons of resources for people calling to ask for help
- I would search for resources for them and help them with whatever help they needed being legal help, housing help, Etc.
Temporary Worker
J Kent staffing
Denver, CO
08.2022 - 10.2022
- I was working at Mi Casa Resource Center as a temp for front desk receptionist
- I would pretty much just answer phones and set up appts with clients
- I would also navigate resources for clients depending on what they needed
Store Manager
The childrens place
Colorado
01.2018 - 06.2019
- As the Store manager I would greet every customer who walks in make sure they get helped
- I set the store floor to how it's supposed to be according to the plan book for the season, ass manager I would also manage the money in the store and just make sure everything is flowing the way it should, i had to balance the registers at the beginning and at the end of the day
- I had so many different duties as store manager such as shipment and balancing drawers setting up employees schedules and much more.
Front Desk Receptionist
hand and stone massage ad facial spa
Parker, CO
02.2019 - 04.2019
- I would pretty much just make and cancel appointments, I would answer any questions about all of our services offered and their benefits
- I was also in charge of cleaning the front area of the spa at the end of the day and made sure that every person who walked in and i spoke to over the phone felt welcome and appreciated as a client.
Sales Associate - Retail
Dillard's, Inc.
Aurora, CO
07.2018 - 02.2019
- As a retail sales associate I would help customers with any questions they had and helped them find what they were looking for
- I had to make sure that the store was always presentable for customers so that they had no troubles finding what they were looking for
- As a sales associate I would also be at the register ready to help get people checked out and at the end and the beginning of the day i would balance my register to make sure everything was all well.
Sales associate
Charlotte russe
Aurora, CO
08.2017 - 01.2018
Secretary/Receptionist
Kosty escavation
Aurora, CO
11.2016 - 08.2017
- As a receptionist for a construction company I had to do many things such ass make sure that all invoices sent and received were correct, I would have to make sure that cement was ordered on time and for the right location and let the head crew worker know at what time trucks would arrive
- I was also inn charge of making all employees checks and making sure that all projects were done in time and if not i had to make time to reschedule everything so we and the workers would not get backed up on what we were supposed to be doing
- As the receptionist i was pretty much in charge of everything at the time making sure that everything was running smoothly and most importantly i was there to help the workers and our clients with anything they needed and making our workers feel appreciated for all that they were doing.
Education
High school -
Rangeview High School
05.2018
Skills
- Spanish (10 years)
- English (10 years)
- Customer Service (5 years)
- Translation (7 years)
- Sales
- Retail Sales
- Front Desk
- Cash Handling
- Typing
- Organizational Skills
- Interpretation
- Clerical Experience
- Public Speaking
- Retail Management
- Store Management Experience
- Payroll
- Supervising Experience
- Recruiting
- Merchandising
- Presentation skills
- Office management
- Microsoft Outlook
Assessments
- Customer focus & orientation, Proficient, 06/01/19, Responding to customer situations with sensitivity.
- Work style: Reliability, Highly Proficient, 02/01/20, Tendency to be dependable and come to work
Languages
Spanish, Fluent
Certification
- BLS (Basis Life Support)
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Medical Office Specialist
Intermountain Healthcare
11.2023 - Current
Medical Office Specialist
HCA Healthcare Inc.
07.2023 - 11.2023
CSA - Customer Service Associate
Salud Family Health
11.2022 - 07.2023
Temp Front Receptionist
J kent Staffing
08.2022 - 10.2022
Temporary Worker
J Kent staffing
08.2022 - 10.2022
Front Desk Receptionist
hand and stone massage ad facial spa
02.2019 - 04.2019
Sales Associate - Retail
Dillard's, Inc.
07.2018 - 02.2019
Store Manager
The childrens place
01.2018 - 06.2019
Sales associate
Charlotte russe
08.2017 - 01.2018
Secretary/Receptionist
Kosty escavation
11.2016 - 08.2017
High school -
Rangeview High School