Ernesto Ramirez Carmona
Clifton,USA
Summary
Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in medical office assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
West Paterson Family Medical Center
Woodland Park, NJ
04.2025 - Current
- Streamlined patient check-in process by greeting individuals and verifying identity details, including date of birth and last name.
- Oversaw patient verification processes and guided patients to designated rooms to enhance intake efficiency.
- Orchestrated patient preparation by directing item placement in exam room and guiding patients to weight scale for vital sign measurement.
- Conducted patient assessments by initiating interviews post-weight measurement, focusing on health conditions such as hypertension, hyperlipidemia, and diabetes mellitus. Collected essential information regarding allergies and medication regimens. Documented recent surgical procedures and hospital visits. Reviewed family and social history to support patient care planning.
- Executed comprehensive recording of patient vital signs, including blood pressure, pulse, respiratory rate, and height for children and adolescents.
- Documented comprehensive visit summaries, detailing chief complaints and additional concerns raised during patient interviews.
- Completed summarization of office visit and ordered necessary blood work as requested. Compiled list of medication refills based on patient requests. Verified personal information including phone numbers, current address, and pharmacy details.
- Managed incoming phone calls and facilitated patient assistance with refill requests and appointment scheduling.
- Executed follow-up calls upon completion of refills and readiness of procedure results.
- Monitored and managed inventory levels for medical supplies and miscellaneous items.
- Facilitated communication with the doctor regarding critical patient concerns.
- Managed patient scheduling, ensuring efficient appointment flow.
- Educated patients on treatment plans and medication usage.
- Maintained accurate electronic health records to enhance data integrity.
- Coordinated communication between medical staff and patients to streamline operations.
- Responded to patient inquiries via phone and email, providing timely information and support.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front End Associate
Amazon Stores
Lodi, NJ
01.2025 - 04.2025
- Welcomed customers upon entry and departure from the store.
- Cultivated a welcoming atmosphere for customers through friendly interactions and enthusiastic service.
- Guided customers in product location through comprehensive instructions.
- Facilitated customer satisfaction by offering alternative product options when desired items were unavailable or out of stock.
- Provided tailored product recommendations to customers based on inquiries.
- Executed accurate and efficient cash handling to provide customers with exact change.
- Demonstrated value of membership to non-customers through detailed explanations of perks and benefits.
- Streamlined grocery packing process post-transaction to enhance customer experience.
- Executed preparation of bags to streamline online order fulfillment.
- Maintained organized and hygienic workspace to support efficient operations.
- Educated customers on available discounts and special offers on popular products to facilitate informed purchasing decisions.
- Ensured operational efficiency by cleaning and retrieving dash carts left outside to support seamless service delivery.
- Educated customers on benefits of dash carts, emphasizing improved shopping efficiency.
- Supplied fresh fruit to enhance customer satisfaction among child patrons.
- Facilitated product visibility by maneuvering pallets for optimal display of new and discounted items.
- Facilitated accurate and timely completion of customer returns and refunds to enhance satisfaction.
- Facilitated prompt collection of curbside orders to maintain product integrity and support customer satisfaction.
- Facilitated safe packaging of customer returns to uphold quality standards and guarantee timely arrival at warehouse.
- Monitored inventory levels and restocked shelves to ensure product availability.
- Processed mobile and online orders promptly to ensure high-quality product delivery and customer satisfaction.
- Assisted customers with product inquiries, ensuring prompt and accurate information delivery.
- Collaborated with team members to optimize store layout for enhanced customer experience.
Front End Associate
Mamoun's Falafel
East Rutherford, NJ
09.2023 - 11.2024
- Welcomed customers upon entry and ensured consistent, friendly service delivery.
- Processed customer orders with precision to guarantee order accuracy.
- Clarified customer concerns by delivering knowledgeable responses to inquiries.
- Ensured customer satisfaction by referring complex issues to qualified associates for assistance.
- Executed order bagging procedures to prevent spillage or damage while handling.
- Ensured cleanliness and organization of dining and work areas to enhance customer experience and support team efficiency.
- Oversaw inventory management for bags, utensils, sauces, cups, lids, and beverages to maintain optimal stock levels. Delivered consistent availability of essential items for operations.
- Facilitated customer satisfaction through prompt and effective resolution of inquiries and issues.
- Assisted in maintaining product knowledge to enhance customer interactions.
- Trained new associates on customer service protocols and system navigation.
- Collaborated with team members to streamline service processes and improve response times.
Line Cook
Mamoun's Falafel
East Rutherford, NJ
03.2023 - 11.2024
- Achieved consistency in food preparation by mastering recipes, policies, procedures, and standard portion sizes.
- Executed preparation of ingredients and components for all menu recipes.
- Oversaw product freshness by implementing systematic rotation of inventory.
- Coordinated with team of cooks to ensure seamless operations during peak and off-peak hours.
- Maintained a hygienic and secure work environment to uphold health standards.
- Monitored adherence to kitchen health and safety standards to maintain a safe working environment.
- Prepared and assembled menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety regulations.
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
- Trained new staff on cooking techniques, equipment usage, and kitchen procedures.
Deli Clerk
ShopRite Supermarkets
Passaic, NJ
09.2022 - 03.2023
- Supported customers in making informed choices through active engagement and personalized assistance.
- Executed inventory management by restocking shelves and displays with deli products to enhance customer experience.
- Executed thorough cleaning protocols for machinery and equipment to ensure optimal performance.
- Ensured optimal quality and freshness of cold cuts to meet customer expectations.
- Delivered customized cold cut portions to fulfill individual customer needs and enhance satisfaction.
- Managed product weighing and labeling processes to uphold quality assurance protocols.
- Executed precise weighing and labeling of cold cuts to enhance customer satisfaction and operational efficiency.
- Managed preparation processes for prepackaged cold cuts to ensure quality and compliance with standards.
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli area, ensuring compliance with health and safety regulations.
Education
Certification - Medical Assistant
American Institute
Clifton, NJ10-2024
Associate's degree - Business Administration
PCCC
Paterson, NJ11-2022
GED - undefined
PCCC
Passaic, NJ04-2022
Skills
- Phone etiquette
- Pricing
- Kitchen Experience (1 year)
- Sales Experience (1 year)
- Quality Assurance
- Cooking
- English (10 years)
- Cleaning Experience
- IOS
- Food Safety
- Customer service (2 years)
- Bilingual (10 years)
- Communication skills
- Food Preparation
- Cashiering (2 years)
- Spanish (10 years)
- Computer skills
- Basic knife skills
- Customer support
- Retail Sales (1 year)
- Packaging (1 year)
- Food Service
- Front desk
- Organizational skills
- Computer literacy
- Windows
- Basic math
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Data entry
- Clinical documentation
- Phlebotomy
- Compassionate
- Professionalism and ethics
- Maintaining confidentiality
- Fluent in spanish
Certification
- BLS Certification
- CPR Certification
- Food Handler Certification
Languages
Bilingual
Timeline
Medical Assistant
West Paterson Family Medical Center
04.2025 - Current
Front End Associate
Amazon Stores
01.2025 - 04.2025
Front End Associate
Mamoun's Falafel
09.2023 - 11.2024
Line Cook
Mamoun's Falafel
03.2023 - 11.2024
Deli Clerk
ShopRite Supermarkets
09.2022 - 03.2023
Associate's degree - Business Administration
PCCC
GED - undefined
PCCC
Certification - Medical Assistant
American Institute