Open To Work
Amanda Joyce
Endurance Dealer Services
Evergreen Park,IL
1
Certification
3
years of post-secondary education
13
years of professional experience
Accomplished Support Specialist with an extensive amount of experience optimizing B2B/B2C customer success, administrative Workflows, and cross-functional team collaboration. Combines sharp critical thinking and relationship-building skills to streamline information management and deliver rapid, efficient solutions in fast-paced environments.
Work History
Dealer Support Specialist
4 Years 4 Months- Supported Endurance Dealer Services dealers with contract and warranty processing
- Resolved dealer inquiries through phone, email, and internal support systems
- Tracked service requests and updates in CRM and dealer support records
- Coordinated with finance, claims, and admin teams on dealer issues
- Reviewed dealer documents for accuracy, completeness, and compliance requirements
- Escalated contract exceptions and coverage concerns to senior support staff
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative II
8 Years 11 Months- Handled 50+ inbound calls and emails regarding claims, billing, and account information.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with warranty coverage questions and service contract details.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Supported sales team members to drive growth and development.
- Monitored phone queue.
- Resolved billing disputes with carriers regarding payment for services rendered.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
Education
Associates of Business - Business Administration And Management
Skills
CRM Systems
Records and Data Management
Compliance Assurance
Operational Coordination
Scheduling
Google Workspace
Microsoft Office Suite
Administrative support
Organization/Time Management
Leadership
Staff Development
Critical thinking
Communication
Certification
- Online CPR/AED and First Aid Combo Course
Work Preference
Job Search Status:
Open to work
Minimum Desired Compensation
$30/hr
Timeline
American Intercontinental University
Associates of Business from Business Administration And Management
08.2022 - 05.2025Read More
Dealer Support Specialist
Endurance Dealer Services
06.2022 - CurrentRead More
Customer Service Representative II
AGWS
07.2013 - 06.2022Read More