Summary
Overview
Work History
Education
Skills
Experience
Education and Training
Timeline
Generic

AmandaLeora Gallegos

Rio Rancho,NM

Summary

Results-oriented Manager with over 25 years of experience in retail, customer service, and patient care. Skilled in overseeing daily operations to drive efficient production and achieve set goals. Known for implementing and enforcing policies and safety procedures. Excels in employee training and development to align team objectives with corporate strategy for safety, quality, and productivity.

Overview

25
25
years of professional experience

Work History

Scheduling Specialist

Santa Fe Imaging
04.2023 - Current
  • Exhibited professional conduct and efficiency in partnership with leadership.
  • Offered efficient, pleasant, and knowledgeable resolution for routine queries and service complaints.
  • Managed and maintained positive customer relations.
  • Streamlined the process of obtaining patient medical records for medical staff efficiently.
  • Maintained confidentiality of medical records through strict compliance with security protocols.
  • Efficiently accomplished service goals through task prioritization.

Service Operations Manager

Albertsons
05.2020 - 07.2022
  • Elevated customer satisfaction by resolving issues with suitable solutions.
  • Implemented guidelines to ensure customer satisfaction.
  • Collaborated with customers to offer solutions to service needs.
  • Established and maintained clear benchmarks to enhance team productivity.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Enhanced task organization to fulfill service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Addressed customer requests to boost satisfaction.

Service Operation Assistant

AmandaLeoraAlbertsons Companies LLC
06.2018 - 05.2020
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.

Supervisor

Albertsons Companies LLC
06.2017 - 06.2018
  • Established and enforced clear goals to keep employees working collaboratively.
  • Collaborated with peers to complete tasks and reach daily goals in timely manner.
  • Organized as many as 4 deliveries per hour by smoothly selecting and purchasing items.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

Lead Teller

Wells Fargo
07.2009 - 06.2017
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Handled customer requests for special services and account modifications.
  • Ensured accuracy and integrity of all checks and funds transfers.
  • Provided advice on making informed financial decisions.
  • Managed cash transactions and ensured balanced cash drawers.
  • Ensured daily vault accuracy with funds over $200,000.

Teller/ Bookeeper

Community 1st Bank
07.2003 - 06.2009
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.

Loan Process Associate

Southwest Financial
06.2000 - 07.2003
  • Mitigated potential risks through diligent monitoring of changing interest rates and market trends that could impact borrower''s ability to repay their loans successfully.
  • Streamlined loan processing by implementing efficient workflow strategies and utilizing advanced software tools.
  • Facilitated smooth closing processes by coordinating effectively between borrowers, lenders, and escrow agents.
  • Reduced error rates in loan documentation by meticulously reviewing all paperwork for accuracy and completeness.

Education

Associate of Arts - CRIMINAL JUSTICE/COSMETOLOGY

Luna Community College
Las Vegas, NM
05.2013

High School Diploma -

WLV HIGH SCHOOL
Las Vegas, NM
05.2000

Skills

  • Goal-oriented
  • Leadership
  • Processes and procedures
  • Mentoring and coaching
  • Issue and conflict resolution
  • Personnel management
  • Problem resolution
  • Team building
  • Customer service
  • Patient Relations
  • Staff development
  • Sales Techniques
  • Friendly, positive attitude
  • Reliable and trustworthy

Experience

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Education and Training

other,other

Timeline

Scheduling Specialist

Santa Fe Imaging
04.2023 - Current

Service Operations Manager

Albertsons
05.2020 - 07.2022

Service Operation Assistant

AmandaLeoraAlbertsons Companies LLC
06.2018 - 05.2020

Supervisor

Albertsons Companies LLC
06.2017 - 06.2018

Lead Teller

Wells Fargo
07.2009 - 06.2017

Teller/ Bookeeper

Community 1st Bank
07.2003 - 06.2009

Loan Process Associate

Southwest Financial
06.2000 - 07.2003

Associate of Arts - CRIMINAL JUSTICE/COSMETOLOGY

Luna Community College

High School Diploma -

WLV HIGH SCHOOL

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