Amanda Marie Bullen
Kalamazoo,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Amerilodge Group
Kalamazoo, MI
05.2024 - Current
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Improved operational workflows, resulting in smoother running of establishment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Executive Housekeeping Supervisor
Amerilodge Group
Kalamazoo, MI
01.2024 - 05.2024
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Trained and mentored new staff on cleaning and safety protocols.
Hotel Front Desk Supervisor
Amerilodge Group
Kalamazoo, MI
03.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within 2 rings throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Implemented successful strategies to increase customer satisfaction.
- Created Instruction packets for proper BIlling and Routing to resolve double charges
- Tracked Enrollment efficiency weekly to ensure quartly goal was ABOVE required standard.
- Greeted and assisted guests by gathering information pertaining to reservations or special requests.
- Trained and assisted GM and AGM on brand standards and PMS operating system.
- Created monthly meetings for front desk associates and implimented various changes on operations.
Loyalty Champion
Amerilodge Group
Lansing, Michigan
10.2021 - 03.2023
- Continually maintained and improved company's reputation and positive image in markets served.
- Assisted Sales Manager WIth room blocks, rooming lists, and guest tours
- Devised content strategy to effectively engage target audiences.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
Assembly Line Worker
Magna Power Train
Lansing, Mi
2017 - 2021
- Operated various machines used in production processes.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Assisted quality assurance by inspecting items and removing defective parts.
- Conducted quality assurance inspections on finished components and identified issues.
- Monitored production processes to identify and address potential issues.
Assembly Line Worker
Wood Bridge Group
Lansing, Mi
2016 - 2017
- Assisted quality assurance by inspecting items and removing defective parts.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Followed outlined specifications to implement assembly plans.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
Service Coordinator
Meijer
Mason, Michigan
2014 - 2016
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered expert customer service while providing guests with the fastest check-out
Team Trainer
Taco Bell
Mason, MI
2010 - 2014
- Maintained current knowledge of all team position requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Trained new employees in specific job requirements.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Trained and mentored 12 new personnel hired to fulfill various roles.
Education
High School Diploma -
Mason High School
Mason, MISkills
- Front Desk Management
- Critical Thinking
- Customer Retention
- Customer Accounts Management
- Active Listening and de-escalation
- Facility Tours
- Maintaining Compliance
- Loyalty Programs
- Rewards Programs
- Shift Coverage
- Train Staff
Additional Information
Please refer or ask to view portfolio binder for additional information and supporting created documents.
Timeline
Assistant General Manager
Amerilodge Group
05.2024 - Current
Executive Housekeeping Supervisor
Amerilodge Group
01.2024 - 05.2024
Hotel Front Desk Supervisor
Amerilodge Group
03.2023 - 01.2024
Loyalty Champion
Amerilodge Group
10.2021 - 03.2023
Assembly Line Worker
Magna Power Train
2017 - 2021
Assembly Line Worker
Wood Bridge Group
2016 - 2017
Service Coordinator
Meijer
2014 - 2016
Team Trainer
Taco Bell
2010 - 2014
High School Diploma -
Mason High School
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