Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Carmichael

Columbia,SC

Summary

Dynamic Certified Pharmacy Technician with extensive experience in SC and NC, excelling in medication dispensing and insurance billing. Proven problem-solver, enhancing patient care through effective communication and personalized service. Committed to maintaining HIPAA compliance while training new staff and operations for improved customer satisfaction. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CM Tucker Nursing Home
07.2023 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Certified Pharmacy Technician, II

Avita Pharmacy
08.2022 - 07.2023
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Patient Support Specialist

Emerge Ortho
07.2021 - 07.2022
  • Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
  • Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
  • Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.

Certified Pharmacy Technician

Western North Carolina Community Health Services
03.2016 - 07.2021
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Communicated directly with doctors offices via telephone, fax and email

Education

Certificate - Pharmacy

Virginia College, US
Columbia, SC
12-2011

GED -

Richland One School District
Columbia, SC
03-2010

Skills

  • Data entry
  • Problem-solving skills
  • Insurance billing
  • HIPAA regulations
  • Medication dispensing
  • Pharmaceutical calculations
  • Customer service

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

CM Tucker Nursing Home
07.2023 - Current

Certified Pharmacy Technician, II

Avita Pharmacy
08.2022 - 07.2023

Patient Support Specialist

Emerge Ortho
07.2021 - 07.2022

Certified Pharmacy Technician

Western North Carolina Community Health Services
03.2016 - 07.2021

Certificate - Pharmacy

Virginia College, US

GED -

Richland One School District

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