Amanda Mott
Summary
Customer-focused and results-driven professional with extensive experience in operations, sales support, and customer engagement within fast-paced environments, including at Tesla. Skilled in delivering exceptional customer experiences, solving complex problems, and aligning team efforts to exceed organizational goals. Passionate about sustainable technology and fostering a seamless ownership experience for customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Professional
RTR Services, Inc.
11.2024 - Current
- Streamlined document handling and filing systems, reducing retrieval times by 30% and ensuring compliance with industry standards
- Managed confidential data with 100% accuracy, safeguarding sensitive information
- Provided exceptional customer support to over 200 clients weekly, maintaining a 98% satisfaction rate
- Demonstrated proficiency in Microsoft Office and CRM tools to produce accurate and efficient documentation
Operations Advisor
Tesla, Inc.
05.2023 - 04.2024
- Delivered over 1,000 Tesla vehicles with a 98% customer satisfaction rate, contributing to quarterly sales and delivery targets
- Provided seamless customer experiences by addressing inquiries and post-delivery concerns, resolving 100+ registration and account issues monthly
- Educated prospective and new customers on Tesla products, services, and the EV industry, achieving 95% satisfaction in vehicle orientations
- Maintained expert-level knowledge of Tesla products to guide customers and support sales teams, strengthening trust and credibility
- Generated and managed over 800 DMV and customer-facing documents with a 99% accuracy rate, ensuring compliance and efficient processes
- Optimized fleet operations in collaboration with transporters and readiness teams, ensuring timely delivery of vehicles
Package Handler
UPS
09.2021 - 05.2023
- Achieved a 99% accuracy rate in sorting and labeling packages, contributing to smooth operations and on-time deliveries
Education
None - General Studies
Chemeketa Community College
Salem, OR02.2014
Skills
- Expert customer service and engagement
- Advanced organizational and multitasking abilities
- Strong written and verbal communication skills
- Problem-solving and conflict resolution
- DMV and document compliance expertise
- Proficiency in Microsoft Office Suite
- Proficiency in Salesforce
- Proficiency in CRM tools
Certification
- Certified Notary Public
- First Aid, CPR, and AED Certified
Additional Information
Clean driving record and valid Oregon driver's license, Passionate about sustainability and advancing Tesla's mission to accelerate the world's transition to sustainable energy.
Timeline
Administrative Professional
RTR Services, Inc.
11.2024 - Current
Operations Advisor
Tesla, Inc.
05.2023 - 04.2024
Package Handler
UPS
09.2021 - 05.2023
None - General Studies
Chemeketa Community College