Amanda R. Herrera
Las Cruces,NM
Summary
As to not waste anyone's time, please read:
I am looking for part-time employment with an employer that is willing to work with me on hours. I am a single parent and have children with disabilities who attend school on modified hours. Due to this,my availability is limited during the week to 9am to 1pm and anytime Saturdays. Sundays I am unavailable. I am a highly-motivated employee with a desire to take on new challenges. All gaps in employment corrilate with times in which my skills were better utilized at home as a stay at home mother.
Overview
25
25
years of professional experience
2004
2004
years of post-secondary education
Work History
Stay At Home Mom
Head of Household
Las Cruces, Nm
02.2001 - Current
- Organized daily scheduling for a large family.
- Managed household budgets and expenses efficiently.
- Coordinated appointments and events for all family members.
- Developed meal plans and prepared nutritious meals daily.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Identified signs of emotional or developmental problems in children as to obtain proper treatment.
- Have first hand experience with children having ADHD and Autism Spectrum Disorder.
Home Health Aide
Palco
Las Cruces, NM
10.2022 - 03.2025
- Assisted clients with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained cleanliness and safety in client living environments.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Home Health Aide
Mi Via
Las Cruces, New Mexico
03.2018 - 12.2019
- Assisted clients with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recognized emergency situations and implemented appropriate procedures.
- Provided end-of-life palliative care services including pain management and emotional support for family members.
Customer Service Representative/Driver
Sisbarro
Las Cruces, New Mexico
01.2015 - 01.2016
- Collaborated with team members to streamline service processes and enhance efficiency.
- Handled difficult situations with professionalism and empathy during customer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained vehicle cleanliness and performed routine inspections for safety assurance.
- Picked up clients from specific locations to transport and drop off at destinations.
- Operated a variety of vehicles safely in diverse weather conditions.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
Customer Service Representative
Convergys
Las Cruces, New Mexico
01.2014 - 01.2015
- Managed high volumes of calls while maintaining professionalism and patience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
Certified Nail Technician
Chateau Salon
Las Cruces, New Mexico
01.2011 - 01.2013
- Managed appointment scheduling to ensure efficient workflow.
- Provided manicures, pedicures and nail treatments to clients.
- Cleaned and sterilized tools and work areas between customers.
- Assisted with inventory management tasks.
- Maintained customer records for future reference.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Medical Assistant
Dr. Carlos Cadena DPM
Las Cruces, New Mexico
01.2009 - 01.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ensured that all instruments used during exams were cleaned and sanitized properly after each use according to established protocols.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing or pick up.
- Changed dressings on wounds to prevent infection and check for healing.
- Applied and removed wound vacs.
- Applied and removed casts.
Home Health Aide/Respite Caregiver
Progressive Residential Services of New Mexico
Las Cruces, New Mexico
01.2007 - 01.2009
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Recognized emergency situations and implemented appropriate procedures.
Home Health Aide/Respite Caregiver
ResCare
Las Cruces, New Mexico
01.2005 - 01.2007
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Participated in developing individualized care plans based on medical orders and assessments.
- Cared for disabled children into adulthood.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Customer Service Representative
Sears Roebuck
Las Cruces, New Mexico
01.2002 - 01.2003
- Created service orders on customer owned equipment under warranty.
- Maintained accurate records of all service calls, repairs, and maintenance performed on equipment.
- Coordinated with vendors for repair and maintenance services when needed.
- Performed opening and closing procedures including counting money, balancing cash registers and reconciling daily sales receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
GED
Las Cruces, NMCosmetology - Nail Technician
Business Skills Institute
Las Cruces, NM 01.2009 - 01.2010
Skills
- Medication administration
- Time management
- Multitasking and prioritization
- Effective communication
- Adaptability
- Behavior management techniques
- Conflict resolution
- Dementia support
- Wound care
- Mobility support
- Light housekeeping
- New Mexico Driver's license
- Cash handling
- Point-of-sale system operation
- Dependability and reliability
- Credit card processing
- Eager to meet new challenges
References
References available upon request.
Timeline
Home Health Aide
Palco
10.2022 - 03.2025
Home Health Aide
Mi Via
03.2018 - 12.2019
Customer Service Representative/Driver
Sisbarro
01.2015 - 01.2016
Customer Service Representative
Convergys
01.2014 - 01.2015
Certified Nail Technician
Chateau Salon
01.2011 - 01.2013
Medical Assistant
Dr. Carlos Cadena DPM
01.2009 - 01.2010
Cosmetology - Nail Technician
Business Skills Institute
01.2009 - 01.2010
Home Health Aide/Respite Caregiver
Progressive Residential Services of New Mexico
01.2007 - 01.2009
Home Health Aide/Respite Caregiver
ResCare
01.2005 - 01.2007
Customer Service Representative
Sears Roebuck
01.2002 - 01.2003
Stay At Home Mom
Head of Household
02.2001 - Current
GED