Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jessica Mercer

Jessica Mercer

Bushnell,Florida

Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Stay At Home Mom

N/A
04.2023 - Current

Delivery Driver

Kroger
08.2022 - 04.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Inspected load security and checked for damages.

CNA

All American Healthcare
01.2022 - 08.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

CNA

Favorite Healthcare (Staffing Agency for the state of Florida)
07.2020 - 09.2021
  • Worked at COVID swabbing site.
  • Assisting nurses with COVID swabs in Bradenton, FL, Tallahassee, Fl.
  • This job was contract job that I was away from home working.
  • Registered people who were getting tested for COVID-19 and giving them information on COVID-19.
  • Swabbed people for COVID-19.
  • Practiced proper PPE.

Phlebotomist

TWR Phlebotomy
12.2019 - 07.2020
  • Went from different nursing homes and drawing blood.
  • Spinning samples in centrifuge and labeling each sample
  • Sending samples off to lab
  • Worked on call schedule for STAT labs, that went to local hospital.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
  • Centrifuged blood samples as outlined in clinical protocols

Phlebotomist/Pharmacy Tech/CNA

MHM services (Zephyrhills Correctional)
11.2016 - 12.2019
  • Drawing blood from inmates, processing blood to be sent to lab, recording all results.
  • Documenting all lab requirements that needed to be documented.
  • Handling blood specimens properly
  • Pharmacy responsibilities include keeping count of all meds in pharmacy.
  • Making sure monthly audits are done correctly and that pharmacy is ready for monthly inspections.
  • Making sure inmates get their medication and refills are filled in timely manner.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Reviewed patient records for accuracy and completeness.
  • Packaged and shipped specimens to central lab daily.
  • Organized daily work based on collection priority.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.

Education

No Degree - Medication Aide

Southern Technical College
Orlando, FL
11.2023

Phlebotomy -

Taylor College
Belleview, FL
09.2016

GED -

Boces
Olean, NY
01.2013

CNA -

Prometric; Express Training
Ocala, FL
09.2011

CNA -

Taylor College
Belleview, FL
08.2011

Skills

  • Verbal Communication
  • Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Organizational Skills
  • PPE use
  • Team building
  • Compassionate Communication
  • Medication Administration
  • Collecting Vital Signs

Certification

  • CNA
  • BLS certified
  • Phlebotomy
  • Medication Aid

Timeline

Stay At Home Mom

N/A
04.2023 - Current

Delivery Driver

Kroger
08.2022 - 04.2023

CNA

All American Healthcare
01.2022 - 08.2022

CNA

Favorite Healthcare (Staffing Agency for the state of Florida)
07.2020 - 09.2021

Phlebotomist

TWR Phlebotomy
12.2019 - 07.2020

Phlebotomist/Pharmacy Tech/CNA

MHM services (Zephyrhills Correctional)
11.2016 - 12.2019

No Degree - Medication Aide

Southern Technical College

Phlebotomy -

Taylor College

GED -

Boces

CNA -

Prometric; Express Training

CNA -

Taylor College

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Jessica Mercer