Amanda Toth
Melbourne
Summary
Detail-oriented Success Consultant with extensive experience in fostering client relationships and enhancing team collaboration. Proven ability to manage time effectively and ensure quality assurance in all tasks, contributing to improved operational efficiency.
Overview
20
20
years of professional experience
Work History
Success Consultant
EAssist
07.2025 - Current
- Verify insurance following Brand Promise.
- Utilize strong communication skills when interacting with clients and teammates, both verbally and written.
- Establish great relationships with both clients and teammates.
Homeschool Teacher
SAHM
Melbourne, FL
08.2018 - Current
- Developed individualized lesson plans tailored to student needs and learning styles.
- Implemented effective teaching strategies to enhance student engagement and comprehension.
- Organized educational activities that fostered critical thinking and creativity in students.
- Monitored academic progress, adjusting curriculum as necessary to ensure consistent improvement.
- Coordinated extracurricular activities that complemented academic learning and personal development.
- Mentored new homeschooling families, sharing best practices for successful education at home.
Office Manager
New Image Dentistry
Melbourne, FL
12.2014 - 08.2018
- Maintained a collection rate of over 100% in a PPO provider office by ensuring accurate insurance data entry and presentation during treatment planning.
- Coordinated daily office operations to enhance workflow efficiency and patient satisfaction.
- Managed appointment scheduling and patient records using Dentrix.
- Trained new employees on office protocols, enhancing onboarding experience and productivity.
- Implemented inventory management system for dental supplies, reducing waste and costs.
- Led initiatives to improve patient communication strategies, increasing appointment retention rates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Supervised administrative staff, fostering a collaborative environment that improved team performance.
- Streamlined billing processes, ensuring accuracy in patient invoicing and insurance claims.
Receptionist
New Image Dentistry
Palm Bay, FL
09.2011 - 12.2014
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Receptionist
Dentaland
Melbourne, FL
01.2011 - 06.2011
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service Cashier
Hhgregg
Melbourne, FL
02.2010 - 08.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Maintained accurate cash drawer and balanced registers at the end of shifts.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Recommended merchandise based on customer needs, increasing overall satisfaction ratings.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
Customer Service Cashier
Andretti Thrill Park
Melbourne, FL
07.2006 - 02.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Maintained accurate cash drawer and balanced registers at the end of shifts.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Recommended merchandise based on customer needs, increasing overall satisfaction ratings.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
High School Diploma -
Brevard Christian School
MelbourneSkills
- Dependable
- Attention To Detail
- Excellent Communication Skills
- Customer Relationship Management
- Time management
- Quality Assurance
Timeline
Success Consultant
EAssist
07.2025 - Current
Homeschool Teacher
SAHM
08.2018 - Current
Office Manager
New Image Dentistry
12.2014 - 08.2018
Receptionist
New Image Dentistry
09.2011 - 12.2014
Dental Receptionist
Dentaland
01.2011 - 06.2011
Customer Service Cashier
Hhgregg
02.2010 - 08.2010
Customer Service Cashier
Andretti Thrill Park
07.2006 - 02.2010
High School Diploma -
Brevard Christian School