Amandeep Kaur
Fresno,CA
Summary
I am a dedicated, energetic, and results-oriented team player with a background of being a Health Informatics Specialist with over 15 years of experience in Information Technology Industry, with 7 years of focus on learning new methodology of health information systems, customer service, business analysis and project management. Committed to providing efficient and high-quality support.
Overview
19
19
years of professional experience
Work History
Health Informatics Specialist
Trinity Health - Saint Agnes Medical Center
07.2023 - Current
- Identify issues, analyze information and provide solutions to problems. Proven ability to learn quickly and adapt to new situations.
- Identify knowledge gaps and address them through targeted training sessions, improving overall productivity within the organization.
- Streamline workflows to improve productivity by providing thorough end-user support and training.
- Post-implementation support, troubleshooting issues and offering solutions to resolve challenges efficiently.
- Serve as a liaison between technical team members and end-users throughout the system upgrade events.
- Design custom reports based on specific organizational needs using Epic''s workbench report and Slicer Dicer reporting and analytics tools.
- Provide support for CMS (Centers for Medicare & Medicaid Services) and CDPH (California Department of Public Health) survey readiness, including chart review and system navigation and printing requested documentation.
- Manage new user access requests for EpicCare Link and provide end user supported elated to ambulatory clinics.
- Conducte regular audits of user proficiency levels, identifying gaps in knowledge that could be addressed through targeted retraining efforts.
- Collaborate with cross-functional teams to ensure smooth transition during system go-live events.
Customer Support Analyst
Community Medical Centers -Fresno
06.2016 - 07.2023
Application Support Specialist
Tulare County Information Technology Department
08.2014 - 05.2016
Service Desk Technician
Tulare County
09.2013 - 08.2014
Information Technology Technician
Heald College
03.2006 - 07.2006
Education
Certification - Inpatient Provider Orders
Epic Care Inpatient Orders Credentialed Trainer
03.2024
Master of Science in Health Informatics - Health Information Exchange & Healthcare Standards
National University
06.2023
Associate of Applied Science - Network Systems Administration
Health College
10.2007
Skills
- Project Management: Implementation and Training
- EHR training - Inpatient Provider Orders & workflows
- Slicer Dicer and Workbench Reports
- Epic Tools: EUW, MSUP and Epic PLY
- Critical Thinking; Decision Making
- Verbal and Written Communication
- Data Analysis - Epic Signal
- Problem Resolution
- Stakeholder Coordination
- Dependable and Responsible
- Customer Service
Timeline
Health Informatics Specialist
Trinity Health - Saint Agnes Medical Center
07.2023 - Current
Customer Support Analyst
Community Medical Centers -Fresno
06.2016 - 07.2023
Application Support Specialist
Tulare County Information Technology Department
08.2014 - 05.2016
Service Desk Technician
Tulare County
09.2013 - 08.2014
Information Technology Technician
Heald College
03.2006 - 07.2006
Master of Science in Health Informatics - Health Information Exchange & Healthcare Standards
National University
Associate of Applied Science - Network Systems Administration
Health College
Certification - Inpatient Provider Orders
Epic Care Inpatient Orders Credentialed Trainer
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