Jen Zoss
Des Moines
Summary
Highly organized and detail-oriented Health Informatics Specialist with 14 years of experience. My skills include optimizing to support efficient workflows, and enhancing patient care. I am committed to ensuring accuracy and compliance in all aspects of my profession. Skilled in streamlining day-to-day functions within EMR platforms and driving efficiency improvements.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Health Informatics Specialist
Trinity Health
Des Moines
01.2012 - Current
- Facilitated training sessions for healthcare providers on system functionalities and best practices, ensuring effective onboarding.
- Implemented Go Live support and training for all providers and staff.
- Conducted comprehensive training on EMR system usage, enhancing user proficiency.
- Collaborated with HIS team to develop standardized workflows, improving coordination among healthcare providers.
- Tested past and future system upgrades within EMR, minimizing disruptions to daily operations.
- Managed Immunization error queue to reduce errors in clinics and provided necessary reports.
- Attended provider staff meetings to communicate EMR updates effectively.
- Supported the implementation of new technologies, acting as a TogetherCare credentialed trainer for outpatient primary care providers training for Epic.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Experience with ServiceNow triage tickets and support.
Certified Medical Assistant with X-Ray (Limited)
Mercy South clinic
Des Moines
01.1991 - Current
- Acquired lab experience in phlebotomy and injection administration.
- Assisted providers with gynecological procedures to enhance patient care.
- Trained new clinical staff on protocols and best practices.
- Educated patients on healthcare issues, including shared medical visits.
- Guided OB patients in preparation for delivery processes.
- Collaborated with health coaches to implement clinic ideas amid insurance changes.
- Supported EMR abstraction during Epic Go Live for accurate future charting.
- Gained experience in family practice, OB, and urgent care settings.
Clinical Supervisor/Lab Supervisor
Mercy South clinic
Des Moines
01.2010 - 01.2012
- Supervising multiple areas at Mercy South clinic to include serving as interim clinic manager
- Implementing new ideas at clinic to provider stronger workflows since starting EMR
- Superuser for EMR
- Assist Providers and staff with day-to-day issues (schedule changes, staff sickness, etc...)
- Interviewing / hiring staff
- Staff payroll
- Ability to positively lead staff with changes within clinic
- Lead Provider & staff meetings to foster open communication and ongoing success
- On call for Providers and staff each day
- Lead huddles with Providers and staff
- Ordering all supplies for the clinic
Education
Certified Health Coach -
Des Moines University
Des Moines, Iowa01.2010
Medical Assistant Program - Limited X-Ray
Des Moines Area Community College
Ankeny, Iowa01.1991
Certified Medical Assistant -
DMACC Medical Assistant Program
Ankeny, Iowa01.1991
X-Ray license -
DMACC
Ankeny, Iowa01.1991
Skills
- Problem solver
- Good communicator
- Committed work ethic
- Adaptable
- Reliable
- Team collaboration
- Task prioritization
- Detail orientation
- Implementation of best practices
- Professional networking
Certification
- Certified Medical Assistant, 01/01/91
- X-Ray license, 01/01/91
Personal Information
Title: Health Informatics Specialist II
Timeline
Health Informatics Specialist
Trinity Health
01.2012 - Current
Clinical Supervisor/Lab Supervisor
Mercy South clinic
01.2010 - 01.2012
Certified Medical Assistant with X-Ray (Limited)
Mercy South clinic
01.1991 - Current
Certified Health Coach -
Des Moines University
Medical Assistant Program - Limited X-Ray
Des Moines Area Community College
Certified Medical Assistant -
DMACC Medical Assistant Program
X-Ray license -
DMACC