Amandia Ziegler
Diamondhead,MS
Summary
Previous Phlebotomy Lead with fifteen years of ongoing experience with an organized and detail-oriented approach to keeping outpatient lab running smoothly and efficiently on a daily basis. Knowledgeable about related procedures and administrative requirements. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Accomplished in quickly building rapport with patients and proficiency in easing patients' anxiety. Committed to maintaining highest standards of safety and quality control.
Overview
16
16
years of professional experience
Work History
Phlebotomist Lead/Float
Labcorp
04.2011 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Worked in extremely busy labs that see 150-200 patients a day.
- Highly effective in collecting balances and estimated copays according to Labcorp policies.
Phlebotomist
Slidell Memorial Hospital
03.2021 - 08.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomist
United Blood Services Nevada Region
10.2007 - 04.2011
- Obtained blood specimens by performing venipunctures and finger sticks 15 times per day
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
- Tracked collected specimens by initialing, dating and noting times of collection
Education
Some College (No Degree) - Health Care Management
Western Governors University-Currently Enrolled
Salt Lake City, UTSome College (No Degree) - Nursing
Truckee Meadows Community College
Reno, NVSome College (No Degree) - Sports Medicine
University of Southern Mississippi
Hattiesburg, MSSkills
- OTS Certified Trainer
- Training and Development
- Conflict Resolution
- Employee Scheduling
- Time management
- Detail-oriented
- Excellent customer service
- Maintaining Patient confidentiality
- Sample and specimen collection
- Specimen labeling procedures
- Quality control guidelines
Timeline
Phlebotomist
Slidell Memorial Hospital
03.2021 - 08.2021
Phlebotomist Lead/Float
Labcorp
04.2011 - Current
Phlebotomist
United Blood Services Nevada Region
10.2007 - 04.2011
Some College (No Degree) - Health Care Management
Western Governors University-Currently Enrolled
Some College (No Degree) - Nursing
Truckee Meadows Community College
Some College (No Degree) - Sports Medicine
University of Southern Mississippi