Amands Schreiner
Wallingford,CT
Summary
Knowledgeable Medical receptionist, with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
10
10
years of professional experience
Work History
Billing Specialist
Stoll’s Pharmacy
05.2021 - 04.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
Patient Care Coordinator
My Eye Doctor
03.2019 - 09.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Medical Receptionist
Alliance Medical Group
06.2014 - 04.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Supported positive patient experience by offering assistance with filling out health forms.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Improved accuracy of patient data with meticulous record-keeping.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Medical Assistant Certification - Medical Assistant
Porter And Chester
Watertown, CT01.2012
Skills
- HIPAA Compliance
- Microsoft Office
- Customer Service
- Critical Thinking Skills
- Organizational Skills
- Appointment Scheduling
Timeline
Billing Specialist
Stoll’s Pharmacy
05.2021 - 04.2024
Patient Care Coordinator
My Eye Doctor
03.2019 - 09.2020
Medical Receptionist
Alliance Medical Group
06.2014 - 04.2017
Medical Assistant Certification - Medical Assistant
Porter And Chester