Amanee Kraft
Philadelphia,PA
Summary
Detail-oriented professional adept at managing complex office functions and enhancing team dynamics. Demonstrated success in optimizing operations, coordinating schedules, and providing exceptional customer service, contributing to overall organizational effectiveness.
Overview
12
12
years of professional experience
Work History
Personnel Assignment Clerk
SEPTA
Philadelphia, Pennsylvania
11.2022 - Current
- Coordinated commuter rail crew activities, optimizing work assignments and aligning with service requirements.
- Made independent decisions during unsupervised overnight shifts, assessing staffing levels and managing emergency crew callouts effectively.
- Functioned as the primary operational contact for off-peak absences, identifying line needs and enforcing attendance policies.
- Verified payroll adjustment requests and completed necessary documentation to ensure accurate payroll processing.
Office Administrator
OPS Security Group
Philadelphia, PA
12.2021 - 11.2022
- Served as primary liaison for internal and external clients, enhancing communication flow.
- Streamlined executive schedules by efficiently organizing and scheduling appointments.
- Composed and distributed email correspondence, memos, letters, faxes, and forms to ensure timely information sharing.
- Collaborated with executive and senior administrative assistants to fulfill requests from senior property managers.
Recall Coordinator
Carma
, PA
06.2021 - 12.2021
- Instructed trainees on vehicle equipment, functions, and on-road regulations to enhance understanding and safety.
- Coached on safety policies and procedures to ensure compliance with DMV standards.
- Documented and reported trainee progress to support performance assessment and development.
Amazon Driver /Direct Support Professional
TeamPro Logistics LLC
Levittown, Pennsylvania
08.2019 - 08.2021
- Reviewed orders pre- and post-delivery for completeness, accuracy of charges, and ensured customer satisfaction.
- Ensured safe and timely loading, transporting, and delivery of items to clients and businesses.
- Trained drivers on technology and devices to enhance operational efficiency.
- Communicated clear direction to drivers regarding daily tasks, schedules, and workloads.
- Monitored delays to identify potential downtime and communicated issues to operations manager for resolution.
- Prepared reports and documentation to track delivery operations and support decision-making.
Supervisor
Prospect Airport Services
Philadelphia, PA
01.2019 - 11.2019
- Manages work schedule of cleaners and reallocates work to cover absences
- Monitoring employee attendance and productivity levels to ensure they are meeting companystandards
- Monitoring employee attendance and productivity levels to ensure they are meeting company standards
- Trained new employees on work procedures and safety measures to enhance compliance and operational readiness
Floor Supervisor/Manager
Children's Garden Daycare
Collingdale, PA
04.2017 - 11.2018
- Scheduled staff to align with program and licensing requirements, optimizing coverage and service delivery.
- Monitored employee productivity, offering feedback and coaching to foster skill development and enhance team effectiveness.
- Organized workflow to clarify employee duties and delegated tasks.
- Trained and supervised childcare staff, student assistants, and volunteers to improve service quality and ensure compliance with standards.
Lead Cashier
Weis Supermarket
Conshohocken, PA
12.2015 - 11.2016
- Set up and oversee the functions of each POS station to ensure that they conform to quality and efficiency standards of the company
- Train cashiers in the use of sophisticated POS systems to ensure that they provide optimum service to customers
- Maintaining and balancing the cash drawer, verifying cashier cash transfers, and electronic documents needed to create daily reports
- Processed cash and credit transactions with accuracy and efficiency
PSE Seasonal Clerk
United States Post Office
Philadelphia, PA
11.2014 - 01.2016
- Loaded postal trucks, organizing parcels by delivery route for efficient distribution
- Verified item addresses for legibility and accuracy to ensure timely deliveries
- Loading and operating machinery for mail processing, sorting and canceling
- Assisted customers with inquiries, providing information to enhance service experience
Education
High School Diploma -
Dobbins Avt High School
Philadelphia, PA06-2012
Some College (No Degree) - Business Administration
Red Rock Job Corps Center
Lopez, PASkills
- Workforce management
- Staff development
- Leadership
- Problem resolution
- Time management
- Customer service
- Microsoft Office Suite
Timeline
Personnel Assignment Clerk
SEPTA
11.2022 - Current
Office Administrator
OPS Security Group
12.2021 - 11.2022
Recall Coordinator
Carma
06.2021 - 12.2021
Amazon Driver /Direct Support Professional
TeamPro Logistics LLC
08.2019 - 08.2021
Supervisor
Prospect Airport Services
01.2019 - 11.2019
Floor Supervisor/Manager
Children's Garden Daycare
04.2017 - 11.2018
Lead Cashier
Weis Supermarket
12.2015 - 11.2016
PSE Seasonal Clerk
United States Post Office
11.2014 - 01.2016
High School Diploma -
Dobbins Avt High School
Some College (No Degree) - Business Administration
Red Rock Job Corps Center