Amani Alsberry
Greenville,NC
Summary
IDD & Behavioral health operations leader with 10+ years of progressive leadership experience overseeing integrated clinical and non‑clinical teams across case management, disability services, and community‑based behavioral health. Proven ability to drive population health outcomes, ensure regulatory compliance, lead quality improvement initiatives, manage escalated cases, and collaborate with managed care organizations to deliver seamless, member-centered care. KPI development, strategic planning, workforce development, and optimizing service line performance across statewide programs.
Overview
20
20
years of professional experience
Work History
Senior Director of Programs
Easterseals Port Health
12.2025 - Current
- Provide strategic leadership and operational oversight for ICS, SLIDD & SLMH service lines, serving as a strategic partner across programs and departments.
- Develop, refine, and execute strategic plans aligned with organizational direction, driving continuous improvement and innovative solutions to enhance business performance.
- Oversee service line budgets, revenue optimization, and cost management.
- Create and monitor KPIs to evaluate service line performance; use data to inform decisions, track progress, and optimize productivity.
- Supervise and develop directors, program managers, and supervisors; foster a culture of trust, collaboration, and open communication.
- Ensure compliance with federal, state, and local regulations, including health plan contractual requirements and licensing standards.
- Serve as liaison to managed care organizations, state agencies, advocacy groups, and families receiving services.
- Respond to critical incidents, audits, and investigations; participate in cross-functional leadership initiatives.
ICS Statewide Director
Easterseals Port Health
01.2024 - 12.2025
- Directed statewide ICS operations, supervising Program Managers and Supervisors and ensuring consistency in program operations and training.
- Oversaw fiscal management, including budget preparation, monitoring, and meeting annual budget expectations.
- Monitored site functions, quality assurance, and compliance with MH/DD/SA standards, funding system requirements, and licensure regulations.
- Provided evaluations and performance feedback; identified and managed talent across multiple sites.
- Assisted with policy, procedure, and process development to reflect program growth and regulatory changes.
- Developed and maintained relationships with MCOs, payors, funding sources, and policy committees.
- Responded to inquiries, made presentations, and identified market trends to support program growth.
ICS East Regional Director
Easterseals Port Health
12.2020 - 01.2024
- Supervised program managers and supervisors across multiple ICS sites, ensuring effective communication between State Director and local leadership.
- Monitored ongoing site functions, fiscal affairs, and service evaluations; ensured operations remained within approved budgets.
- Implemented proactive problem-solving and crisis management strategies; served as interim Program Manager during critical periods.
- Participated in planning program activities, fiscal management, quality enhancement efforts, and human resource management.
- Ensured compliance with MH/DD/SA standards, funding system requirements, licensure requirements, and accreditation standards.
- Assisted with development and revision of policies, procedures, and forms based on program growth and regulatory changes.
- Developed strong relationships with MCOs, payors, funding sources, and local policy committees to enhance marketing and outreach efforts.
ICS Program Manager
Easterseals Port Health
11.2017 - 12.2020
- Supported and supervised a team of qualified professionals, ensuring high-quality care for individuals with developmental disabilities.
- Maintain annual budget information.
- Advocated for and supported individuals with developmental disabilities in home and community settings, enhancing their quality of life.
- Collaborated with team members, families, staff, clinical psychologists, and local managed care organizations to coordinate comprehensive direct care services for individuals with developmental disabilities.
Community Services Coordinator
Autism Society of North Carolina
Greenville, NC
02.2014 - 10.2017
- Collaborate with all team members, including families and staff, Clinical Psychologist, and local Managed Care Organizations to provide direct care services for individuals on the Autism Spectrum.
- Coordinate community based services for Individuals with Autism Spectrum Disorder through the implementation of Individual Support Plans for each participant.
- Train and support current and newly hired Autism Support Professional staff providing direct care.
- Provide relief and assistance to re-direct any behavioral crisis situations.
Community Skills Instructor
Autism Society of North Carolina
Greenville, NC
01.2007 - 02.2014
- Provided one-on-one services to Individuals with the Autism Spectrum Disorder in the home and community.
- Documented each unit of services to appropriately reflect the services of the individual.
- Participated in quarterly meetings to provide feedback of the individuals' goals and behavioral occurrences.
Pre-Kindergarten Teacher Assistant
Pitt County Schools - North Carolina More at 4 Program
Greenville, NC
12.2011 - 06.2013
- Assisted in implementing all goals and objectives in the student's Individualized Education Plans.
- Assisted in the supervision of students; Assisted in conducting learning exercises to reflect the lesson plan.
- Collected data to reflect the development and growth of the students throughout the year.
Education
Bachelor of Science - Child Life
East Carolina University
Greenville, NC05-2011
Skills
- Strategic planning
- KPI development
- Budget management
- Fiscal management
- Compliance oversight
- Quality assurance
- Crisis management
- Team leadership
- Staff development
- Collaborative leadership
- Effective communication
- Relationship building
Timeline
Senior Director of Programs
Easterseals Port Health
12.2025 - Current
ICS Statewide Director
Easterseals Port Health
01.2024 - 12.2025
ICS East Regional Director
Easterseals Port Health
12.2020 - 01.2024
ICS Program Manager
Easterseals Port Health
11.2017 - 12.2020
Community Services Coordinator
Autism Society of North Carolina
02.2014 - 10.2017
Pre-Kindergarten Teacher Assistant
Pitt County Schools - North Carolina More at 4 Program
12.2011 - 06.2013
Community Skills Instructor
Autism Society of North Carolina
01.2007 - 02.2014
Bachelor of Science - Child Life
East Carolina University