Amani Fisher
Canal Winchester,OH
Summary
Customer service professional focused on enhancing customer satisfaction and driving company success. Experienced in managing high volumes of inbound calls and fostering strong customer relationships. Skilled in CRM systems with strong active listening and multitasking capabilities. Committed to addressing concerns effectively and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Marc's
Youngstown, Ohio
03.2025 - 03.2026
- Resolved customer inquiries by providing precise information on products and services.
- Tracked orders from initiation to completion to ensure timely delivery.
- Collected customer feedback via surveys to improve service quality.
- Anticipated customer needs to enhance productivity and elevate service levels.
- Updated databases with new and modified customer data for accuracy.
- Collaborated with sales team members to support growth initiatives.
Connection Center Associate
Brookdale Assisted Living
Austintown, OH
05.2024 - 12.2024
- Managed communication between residents, families, and staff to ensure clarity and alignment.
- Coordinated transportation for residents to medical appointments and social activities.
- Developed engaging programs to enhance resident socialization and interaction.
- Resolved customer complaints promptly and efficiently to maintain satisfaction.
- Maintained accurate records of all conversations in company CRM system.
- Answered incoming inquiries via telephone, email, and chat regarding products and services.
- Ensured compliance with regulatory standards regarding customer privacy laws.
- Prepared and evaluated CRM reports to identify issues and areas for improvement.
Lead Sales Associate
Dollar General
Indianapolis, IN
08.2023 - 04.2024
- Ensured accurate processing of cash, credit, and digital payments.
- Handled refunds and exchanges while addressing customer inquiries professionally.
- Delivered exceptional customer service to meet satisfaction standards.
- Supported customers with online ordering challenges to enhance usability.
- Greeted customers warmly, providing essential product information.
- Assisted in purchasing processes to optimize overall customer experience.
- Provided customer service, ensuring high levels of satisfaction.
Connection Center Associate
Brookdale Assisted Living
Dover, DE
01.2023 - 07.2023
- Maintained accurate CRM records of all customer interactions for reliability.
- Proactively identified opportunities for process improvement through automation tools.
- Guaranteed timely resolution of pending issues through consistent follow-ups.
- Educated customers on product features to align with specific needs.
- Supported sales team members in driving growth and development initiatives.
Customer Service Representative
Macy's
Columbus, OH
11.2019 - 12.2019
- Processed transactions efficiently using point-of-sale systems during high-volume sales periods.
- Resolved customer complaints promptly, ensuring satisfaction and brand loyalty.
- Answered inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, and technical support.
- Developed strong customer relationships to promote repeat business.
- Tracked orders from start to finish to guarantee timely delivery of goods.
- Utilized job-related software for preparing change of address records and issuing service discontinuance orders.
- Prepared and evaluated CRM reports to identify issues and areas for improvement.
Customer Service Representative
Carter's & OshKosh
Columbus, OH
01.2018 - 01.2019
- Streamlined inventory management by restocking shelves and organizing merchandise displays.
- Delivered exceptional customer service to resolve complaints promptly.
- Contacted customers regarding potential service upgrades, new offerings, and account modifications.
- Exceeded daily credit card application targets consistently.
- Processed transactions with accuracy for cash and credit payments.
- Supported merchandising markdowns and maintained store aesthetics.
Volunteer
Riverside Methodist Hospital
Columbus, OH
04.2018 - 07.2018
- Comforted and assisted patients and families during hospital stays, fostering a supportive environment.
- Collaborated with staff to improve patient experiences, ensuring a welcoming hospital atmosphere.
- Supported community members through various initiatives, promoting engagement and connection.
- Communicated effectively with team members to facilitate smooth operations.
- Organized and maintained medical supplies across multiple departments.
- Restocked linen closets and ensured overall cleanliness of the hospital facilities.
- Maintained accurate records and documented client data in company databases.
- Worked with fellow volunteers to foster a positive work environment.
Education
High School -
Dublin Scioto High School
Dublin, OH01-2019
Some College (No Degree) -
Columbus State Community College
Columbus, OHSkills
- Customer service
- Client support experience
- Customer support focus
- Call center operations knowledge
- Call handling strategies
- Resolution strategies
- Data entry accuracy
- CRM proficiency
- Microsoft Office proficiency
- Microsoft Outlook expertise
- Spreadsheet management skills
- Organizational abilities
- Multitasking capability
- Time management
- Detail orientation
- Problem-solving
- Conflict resolution
- Team collaboration skills
- Active listening skills
- Task prioritization
- Administrative support
- Sales transaction handling
- Data collection
- Skype communication skills
- Spreadsheet management skills
- Task prioritization
Timeline
Customer Service Representative
Marc's
03.2025 - 03.2026
Connection Center Associate
Brookdale Assisted Living
05.2024 - 12.2024
Lead Sales Associate
Dollar General
08.2023 - 04.2024
Connection Center Associate
Brookdale Assisted Living
01.2023 - 07.2023
Customer Service Representative
Macy's
11.2019 - 12.2019
Volunteer
Riverside Methodist Hospital
04.2018 - 07.2018
Customer Service Representative
Carter's & OshKosh
01.2018 - 01.2019
High School -
Dublin Scioto High School
Some College (No Degree) -
Columbus State Community College