Amani Jackson
Beltsville,Maryland
Summary
Experienced in running efficient, high-occupancy properties to achieve financial targets and earn the maximum profits. Effortlessly oversee maintenance, office administration, and day-to-day operations. Skilled at building long-lasting relationships with tenants and vendors to support long-term property success.
Overview
9
9
years of professional experience
Work History
Community Manager
Faria Management
Washington Dc
10.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
Property Manager
SOME
Washington, DC
08.2022 - 09.2024
- Facilitated timely collection of rent, late fee and utility payments
- Oversaw and advised on leasing agreement, application processes and approval criteria
- Coordinated maintenance schedules and facilitated completion with maintenance team
- Implemented targeted marketing campaigns, conducted competitive market analysis, and established strategic partnerships to achieve full occupancy
- Monitored work orders for maintenance needs and followed up to verify completion
- Executed comprehensive tenant retention program to retain tenants and increase lease renewals
- Inspected property regularly for quality and assessed and identified needs for improvement
- Supervised renovations and infrastructure upgrades, keeping projects on time, within budget, and minimally disruptive to tenants
- Corresponded with property owners in violation of community bylaws and delivered deadline dates for remediation
Leasing Manager
Morgan Properties
Fort Washington, MD
03.2021 - 08.2022
- Conducted phone, online and in-person sales activities with prospective residents and renewals
- Collaborated with leasing team to develop, plan and execute all leasing events and activities
- Tracked performance across 5 facilities to supply valuable metrics on revenue and profit
- Gathered and organized activity data to produce timely and relevant weekly reports
- Pursued occupancy goals for multi-tenant dwellings to support optimal ROI for leasable space
- Head up social media representation, presence and marketing outreach for property
- Delivered outstanding service to consistently maintain positive resident relations
- Lead tours to highlight property features and closed new leases consistently
- Prepared financial and management reports for each board meeting and distributed to attendees
- Negotiated favorable contracts with clients, tenants, and vendors to consistently meet financial targets
- Worked with qualified repairers to keep properties and grounds up to modern standards
- Notified property owners of fee schedules and deadline dates for payment
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs
Financial Coordinator
Zuckerman and Gravley
Silver Spring, MD
06.2018 - 03.2021
- Kept accounts ready for audits with continuous maintenance and full compliance with industry standards
- Reviewed accounting procedures to identify deficiencies and recommend improvements
- Trained and monitored support staff to maintain uniform accounting methods and policies across departments
- Reconciled bank statements and accounts to keep records accurate
- Safeguarded bank accounts to regulate and protect deposits and withdrawals
- Compiled historical data to assist executives with annual budget recommendations
- Helped team complete assignments to meet goals
Leasing Consultant
Zuckerman and Gravley
Silver Spring, MD
01.2016 - 06.2018
- Handled administrative work to smooth new resident move-in processes
- Inspected properties and coordinated smooth turn-overs to prepare for new residents
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
- Conducted 100 showings per week to convert prospects into qualified residents
- Orchestrated inspections, walk-throughs and other property management and transfer process requirements
- Tracked market changes to keep rental prices optimized for both profits and marketability
- Coordinated administrative processes for consistent handling of paperwork, credit checks and rent collection
- Gathered insurance claim information for damages to association property and confirmed repairs are made in accordance with board approval
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Facilitated board meetings, answering questions and swiftly resolving issues among property owners
Education
Business Management - Business Management
Prince Georges Community College
Prince Georges County, MDSkills
- LIHTC certified
- Yardi
- Onesite
- Rent roll
- Rentcafe
- Lease-up
- HUD
- Budgeting
Timeline
Community Manager
Faria Management
10.2024 - Current
Property Manager
SOME
08.2022 - 09.2024
Leasing Manager
Morgan Properties
03.2021 - 08.2022
Financial Coordinator
Zuckerman and Gravley
06.2018 - 03.2021
Leasing Consultant
Zuckerman and Gravley
01.2016 - 06.2018
Business Management - Business Management
Prince Georges Community College