Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Cantrell-Cade

Rohnert Park,CA

Work Preference

Desired Job Title

Community ManagerAdministratorHUD Occupancy SpecialistHUD Compliance SpecialistProperty Manager

Work Type

Full TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Rohnert Park, CA, USSan Jose, CA
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Summary

Outgoing professional with a background in managing employees, issues, and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures, oversight, and facility security measures.

Overview

30
30
years of professional experience

Work History

Community Manager

Birtcher Davis Anderson, Inc.
01.2023 - Current
  • oversight of senior manufactured home community (285 homes) along with 20-unit apartment complex
  • administration of multi-family housing
  • develop and uphold professional connections with co-workers, vendors, community residents, and guests in a courteous and responsible manner
  • coordinate resident alterations, capital projects, and repair tasks undertaken
  • design and administer annual fiscal plans
  • Overseeing resident management including administration of lease violations, pay or quit notices, and eviction processing
  • implement rules and laws across multiple departments and applicable agencies
  • Coordinated events and activities fostering resident interaction and community spirit.
  • Established partnerships with local organizations to enrich community offerings.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.

Administrator

HumanGood
08.2014 - 12.2022
  • PRAC 202, Section 8, and Tax Credit Senior Communities
  • Coordinates the operations and delivery of services, prepares, plans and executes the policies for the services offered
  • Supervises direct support staff, Maintenance Personnel
  • Oversees programs for orientation and training for new team members
  • Develop new programs to enhance the welfare of residents
  • Responsible for occupancy; oversees move-ins and interviews prospective residents
  • Develop strategic plans and oversees development and implementation of various systems
  • Responsible for the preparation and implementation of annual budgets
  • Responsible for the operation of the success of the property
  • Responsible for resident management including administering lease violations, pay or quit notices and processing evictions, enforcement of house rules
  • Enforcement of rules, regulations, laws and ordinances of various departments and pertinent agencies

HUD Occupancy Specialist

Barcelona Associates
05.2011 - 08.2014
  • Administer subsidy program for an affordable community
  • Implement Move In, Annual and Interim Certifications as needed
  • Audit all resident files to ensure compliance for HUD regulations
  • Complete MOR (Management Occupancy Review)
  • Maintain Tenant Selection Plans and update as needed
  • Run EIV Reports and resolve any discrepancies
  • Maintain Waitlist and hopper files
  • Monitor and ensure compliance with federal, state housing laws and local laws
  • Ensure that the Affirmative Fair Housing Marketing Plan is implemented and updated as needed

HUD Compliance Specialist

The Garibaldi Company
01.2010 - 01.2011
  • Administer subsidy programs for three different affordable communities
  • Coordinate residents Move In, Annual, Interim Certifications as needed
  • Audit all resident files to ensure compliance for HUD regulations
  • Prepare for MOR (Management Occupancy Review)
  • Maintain Tenant Selection Plans and update as needed
  • Maintain pertinent information in regard to EIV system
  • Maintain Waitlist for three properties
  • Monitor and ensure compliance with federal, state and local housing laws
  • Ensure that the Affirmative Fair Housing Marketing Plan is implemented and update as needed

Property Manager

Palo Alto Housing Corporation
01.2005 - 01.2010
  • Multi-Property Manager of properties for affordable housing; tax-credit and 202 properties; responsible for the day-to-day management of the properties and supervision of team members. All duties listed in previous job assignment.
  • Managed daily operations of multiple residential properties, ensuring tenant satisfaction and retention.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.

Property Management Coordinator

Home Ownership Made Easy
01.1996 - 01.2005
  • Property Manager of scattered sites
  • Markets vacancies
  • Coordinates resident placement
  • Develop and maintain Wait List
  • Develop and implement Resident Selection Plan
  • Coordinate move ins and move outs
  • Perform all certifications for new and existing residents (IC, MI, AR, IR, UT, GR, MO)
  • Prepare documentation for evictions and follow up with appropriate agencies
  • Maintain procedures and maintenance repair calls to Maintenance Personnel, tracks and document repair costs
  • Solicit and review bids for property
  • Work with contract agencies, schedule and review work done by outside contractors
  • Maintain Rental Agreements for all residents and maintain all files pertaining to residents
  • Perform quarterly inspections to ensure that all health and safety conditions are met and are following Housing Quality Standard
  • Meet with Homeowner Associations and its management agents to resolve and concerns of residents
  • Prepare HUD Assistance Payments for submittal
  • Prepare all necessary documents for HUD contracts, renewal, budgets, reserve for replacement accounts, government compliance reports
  • Serves as liaison between Residents and all Community Agencies
  • Relocation Specialist

Education

Special Education

University of Missouri-Columbia

Paralegal Studies

West Los Angeles College

Skills

  • Registered Property Manager
  • Urban Property Development experience
  • Certified Occupancy Specialist
  • Certified Tax Credit Specialist
  • Certified Site-Based Budget Specialist
  • Yardi Software Knowledge
  • HUD Expertise: Project Based Rental Assistance, Section 8 Voucher Program
  • Low Income Housing Tax Credit (LIHTC) Expertise
  • OneSite Software Knowledge

Timeline

Community Manager

Birtcher Davis Anderson, Inc.
01.2023 - Current

Administrator

HumanGood
08.2014 - 12.2022

HUD Occupancy Specialist

Barcelona Associates
05.2011 - 08.2014

HUD Compliance Specialist

The Garibaldi Company
01.2010 - 01.2011

Property Manager

Palo Alto Housing Corporation
01.2005 - 01.2010

Property Management Coordinator

Home Ownership Made Easy
01.1996 - 01.2005

Paralegal Studies

West Los Angeles College

Special Education

University of Missouri-Columbia

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Debra Cantrell-Cade