Elizabeth Spencer
Aliso Viejo,CA
Summary
Driven Community Manager with a passion for exceeding the resident experience through personalized connections and anticipating needs, resulting in high retention rates. Proven expertise in expense management, budget planning and oversight of capital improvement projects. Accomplished in creating a work environment where associates develop and are highly engaged. Instrumental in leading teams to achieve top internal audit scores. Extensive knowledge of affordable housing programs.
Overview
22
22
years of professional experience
Work History
Community Manager
The Irvine Company Apartment Communities
10.2008 - Current
- Managed communities ranging from 356 to 1,442 units.
- Managed, directed business turnarounds such as increasing social media scores, improving maintenance performance, improving customer communications and vendor relations.
- Successfully completed lease up of Los Olivos in 15 months, while meeting all strategic goals for occupancy and retention.
- Develop strategic marketing plans to drive high retention rates and increase customer satisfaction.
- Managed daily operations of the sales team, including developing sales plans, goals, and coaching to achieve team goals and objectives.
- Collaborate with the Maintenance Operations Director and Sales Manager to ensure high performance of the community.
- Manage on-site Capital Improvement Projects, including reinvestment and general construction.
- Enhanced sales team and renewal team performance through specialized Aslan Catalyst sessions.
- Oversaw on-site affordable housing program for moderate-income and Section 8 households.
- Ensured high internal audit scores through team-focused training.
Community Manager
Legacy Partners Residential
06.2003 - 09.2008
- Performed oversight on property maintenance, construction and unit refurbishments.
- Assisted with financial planning, budgeting, and capital projects.
- Managed and leased a diverse portfolio of the following properties:
Residential Property Manager (64 - 617 Units)
Commercial – 12 Units - Managed the facilities team, leasing agents, performed employee recruitment, conducted performance appraisals, and supported the Human Resource department.
- Recognized with Most Improved Community in Customer Service Award by Kingsley Associates.
Education
Early Career Leadership
Irvine Company
01-2021
Aslan Catalyst Certified
Irvine Company
01-2016
Skills
- Income and expense management
- Tenant and eviction laws
- Financial budgeting and reporting
- Reinvestment: Interior and Exterior
- Facility repair reporting
- Daily operations oversight
- Community Manager Sponsor for: Assistant Manager book club for CRR/ST's, Service Manager meetings
- Property support tracking
- Management during local disasters, such as fires
- CORE Promoter
- Associate engagement
- Leasing and resident retention
- Affordable housing
- Maintenance Management
Accomplishments
- Community Manager of the Year Nomination - FY24
- Core Value Award Winner - FY24 Q3
- SCAA GEMM: Community Manager of the Year Nomination - 2013
- Spot Awards - Northeast Irvine and Westpark
- Impact Pin - Northeast Irvine (2)
- Salesforce Maintenance OC2 Trailblazer
- Associate promotions in the past two fiscal years: 9
Timeline
Community Manager
The Irvine Company Apartment Communities
10.2008 - Current
Community Manager
Legacy Partners Residential
06.2003 - 09.2008
Early Career Leadership
Irvine Company
Aslan Catalyst Certified
Irvine Company
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