Amani Katerji
Elmwood Park,NJ
Summary
A motivated individual open to expand knowledge in the business/fashion industry to further develop the right skills. Accomplished Sales Manager offering five years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
MICHAEL KORS
Paramus, NJ
11.2019 - Current
- Flagship store
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Created effective strategies to target new markets after researching and analyzing competitor behavior
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 25% revenue increase
- Organized promotional events and interacted with community to increase sales volume
- Drove sales conversion rates up 15% through effective clients
Sales Supervisor
Michael Kors
Wayne, NJ
03.2018 - 11.2019
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Trained team members in successful strategies to meet operational and sales targets
- Oversaw frequent store recoveries to keep sales floor organized and presentable
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Managed daily sales floor operations, including follow ups and being genuine to improve customer loyalty 20% and strengthen brand
Sales Associate
Michael Kors
Short Hills, NJ
05.2017 - 03.2018
- Top sales in the district
- Contacted clients for in store events
- Featured in an internal product knowledge video for the whole company
- Worked with customers to understand needs and provide great service
- Monitored social media and online sources for industry trends
- Drove operational improvements which resulted in savings and improved profit margins
Sales Associate
Michael Kors
Wayne, NJ
07.2015 - 05.2017
- Created a client book
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Tracked stock using company inventory management software
- Maintained organized, presentable merchandise to drive continuous sales
- Processed product returns and assisted customers with other selections
- Increased sales by 20% over 2 years by offering consultation on products and services and applying customer service and up selling techniques
- Closed over $500,000 in sales each year, including preparing contracts and processing order forms
Account Management Coordinator
HAIER AMERICA
Wayne, NJ
08.2016 - 05.2017
- Understood Haier America's merchandise return policy and requirements, as well as assigned accounts return compliance and procedures
- Expedited credit approval to Credit Manager
- Work with sales manager and Credit Dept as needed to address credit line issues of assigned accounts
- Reconcile with A/R Department for return claims and return units, and compliance charge backs made by assigned accounts in a timely manner
- Clear understanding of Haier America's merchandise return policy and requirements, as well as assigned accounts return compliance and procedures
- Perform daily review of open order report for assigned accounts
- Monitor inventory availability and allocation to customer orders including inbound containers and stock transfers
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction by resolving product issues
- Handled 25 calls per day to address customer inquiries and concerns
Teller/Member Service representative/Greeter
NORTH JERSEY FEDERAL CREDIT UNION
Totowa, NJ
02.2014 - 08.2016
- Delivered exceptional service, to both internal and external members, in alignment with the credit union's mission, vision, and values
- Conceived a new computer conversion
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Promoted products or services to each customer to consistently achieve sales targets
Education
Masters - Business
Montclair State University
Montclair, NJ2021
Certificate in Human Resource Functional Excellence Program - Human Resources Management
Rutgers University
Piscataway, NJ2017
Bachelors of Art - Psychology
William Paterson University
Wayne, NJ2016
Skills
- Excel, Word, Outlook, and PowerPoint
- Strong communication, organizational, and leadership skills
- Detail oriented
- Inventory control
- Order management
- Operations
- Account management
- Coaching and mentoring
- Teamwork / Collaboration
- Budgeting
- Sales Goals
- Merchandising
- Sales Management
- Customer Service
- Business Development
- Project Management
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Named "Manager of the Year" in 2018.
- Managed the Top Sales award winning sales team at Michael Kors.
- Supervised team of 15 staff members.
Certification
- Human Resource Management (HRM) certification
- Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager
MICHAEL KORS
11.2019 - Current
Sales Supervisor
Michael Kors
03.2018 - 11.2019
Sales Associate
Michael Kors
05.2017 - 03.2018
Account Management Coordinator
HAIER AMERICA
08.2016 - 05.2017
Sales Associate
Michael Kors
07.2015 - 05.2017
Teller/Member Service representative/Greeter
NORTH JERSEY FEDERAL CREDIT UNION
02.2014 - 08.2016
Masters - Business
Montclair State University
Certificate in Human Resource Functional Excellence Program - Human Resources Management
Rutgers University
Bachelors of Art - Psychology
William Paterson University