Amani Kinnard
Phoenix,AZ
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
3
3
years of professional experience
Work History
Call Receptionist
Grand Canyon Education
Phoenix, AZ
02.2024 - Current
- Answered customer questions in a professional and courteous manner.
- Counseled students facing personal or academic difficulties that could impact their future goals.
- Reviewed applications for admission to post-secondary institutions such as universities or trade schools.
- Facilitated seminars covering topics such as resume building, internships and gap year experiences.
- Coordinated visits to various colleges and universities with prospective students.
Superstar Car Wash
06.2023 - 09.2024
- Summer Job Selling Car Wash Memberships
- First sales job, a summer job before I migrated to college, sold around 40 memberships a month
- Exceptional customer service skills demonstrated through the ability to actively listen to customers' needs, provide tailored recommendations, and resolve questions promptly.
Freddys Frozen Custard & Steakburgers
03.2022 - 05.1930
- Great at delivering exceptional customer service by addressing customer preferences, dietary needs, and special requests, fostering a positive dining experience and maintaining high customer satisfaction levels
- Skilled in multitasking and task management within a fast-paced kitchen environment, demonstrating efficiency in organizing prep work, managing inventory, and coordinating with team members to streamline operations and meet service demands.
Five Below
- Utilized effective recommendation-based selling techniques to drive sales and enhance customer satisfaction at Five Below
- Personalized customer experiences by providing tailored product recommendations, fostering strong relationships and repeat business.
Education
Bachelor of Science - Supply Chain and Operations Management
Grand Canyon University
Phoenix01-2027
Skills
- Customer Service
- Communication
- Sales Acumen
- High Work Ethic
- Adaptable
- Detail Oriented
- Building rapport
- Work Prioritization
Timeline
Call Receptionist
Grand Canyon Education
02.2024 - Current
Superstar Car Wash
06.2023 - 09.2024
Freddys Frozen Custard & Steakburgers
03.2022 - 05.1930
Five Below
Bachelor of Science - Supply Chain and Operations Management
Grand Canyon University