Amani Madison
Bath & Body Works
Canal Winchester,OH
12
years of professional experience
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment
Work History
Assistant Store Manager
1 Year 10 Months- Supervised daily store operations, ensuring optimal inventory levels and product presentation.
- Trained and developed staff to enhance customer service skills and improve sales performance.
- Implemented visual merchandising strategies to maximize product visibility and drive customer engagement.
- Resolved customer inquiries and concerns, fostering a positive shopping experience and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
General Manager
1 Year 1 Month- Oversee day to day operations and overall performance of the restaurant.
- Hire and train all managers and team members.
- Control costs through P&L reports, manage inventory, and adhere to Health Department Compliance through inspections and reports.
Assistant Manager
5 Years 9 Months- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff on company policies, enhancing team performance and customer satisfaction.
- Implemented inventory management strategies to reduce waste and improve cost efficiency.
- Analyzed customer feedback to identify areas for improvement in service and menu offerings.
Media Buyer
1 Year 7 Months- Developed and executed targeted media buying strategies across multiple platforms.
- Analyzed campaign performance data to optimize ad placements and budget allocations.
- Negotiated rates and contracts with media vendors to maximize advertising spend effectiveness.
Education
Bachelor of Science
- Graduated Cum Laude
- Member of Delta Mu Delta for Business Excellence
- Member of NSLS (National Society of Leadership and Success)
- GPA: 3.6 GPA
Skills
Customer service and engagement
Time management
Inventory control
Store organization
Store operations
Upselling and cross selling
Mentoring and coaching
Strategic planning
Relationship building and management
Order management
Timeline
Assistant Store Manager
Bath & Body Works
10.2024 - CurrentRead More
General Manager
Penn Station
09.2023 - 10.2024Read More
Assistant Manager
Applebee’s
06.2016 - 03.2022Read More
Media Buyer
Matrix Media Services
02.2015 - 09.2016Read More
Bachelor of Science
Read More