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Dynamic leader with a proven track record at Home Depot, enhancing customer service delivery and spearheading staff development. Excelled in implementing customer retention strategies and data-driven decision making, achieving significant improvements in service quality. Skilled in complaint handling and fostering team growth, demonstrating exceptional brand representation and feedback collection abilities.

Highly efficient. Effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. Dependable and hardworking with the capacity to manage time and plan ahead to reach results. Excellent reputation for resolving problems and improving customer satisfaction. Recognized by management and peers for excellent customer service. Creative abilities which are consistently used for special projects. Reached the Milestone of over $1 Million in sales in less than a year. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 19 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of customer service department. Customer-focused professional with successful -18 year career in retail sector. Dynamic successful applying communication and professionalism in busy business environment.

A highly organized, adaptable, and motivated Guest Experience Specialist with a deep affinity for problem solving and creating a memorable experience for every guest. Utilizes written and verbal communication systems like email, live chat, direct messaging, and phone to connect with guests and has a highly rated deescalation style compared to company standard and guest feedback. Believes the basic principles of maintaining customer engagement is building strong connections with each individual in order to learn more about their needs and how the company can best serve them. I would love the opportunity to share my experience and expertise as your Social Guest Care Specialist.

Diligent individual with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

AMANI MCGUIRE

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CUSTOMER SERVICE EXPERIENCE MANAGER

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Associates Degree - Radio/Television Broadcasting program, Sports Emphasis

HIGH SCHOOL DIPLOMA -

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CUSTOMER SERVICE EXPERIENCE MANAGER

TEAM MEMBER

Associates Degree - Radio/Television Broadcasting program, Sports Emphasis

HIGH SCHOOL DIPLOMA -

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