Amani Mosley

• Maintained a professional attitude when dealing with difficult callers.
• Conducted outbound sales campaigns for new products and services as well as existing ones.
• Utilized effective questioning techniques to determine the best way to assist customers with their needs or requests.
• Upsold additional products or services based on customer's interests or needs.
• Followed script to share product features, pricing and benefits.
• Persuaded customers by explaining how products and services meet needs and desires.
• Reached out to customers to assess satisfaction, discuss concerns and highlight additional offerings.

.

• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Live Chats , Emails, Outbound Calls
• Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
• Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
• Identifying customers needs, researching customer issues, and providing prompt, clear solutions via phone calls

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Addressed customer needs, responding to specific requests.
• Contributed to team safety and productivity by removing safety hazards, and keeping areas neat and well-stocked.
• Trained new team members using approved training materials and information.
• Developed positive customer relationships through friendly greeting and excellent service.
• Worked hard to learn required tasks quickly, to maximize performance.

• Organize mealtimes and snacks for children
• Help children keep good hygiene
• Changed the diapers of infants and toddlers
• Organize activities and/or implement a curriculum that allow children to learn about the world and explore interests
• Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
• Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parent
• Keep records of children's progress, routines, and interest.

• Greet prospects and show apartments to prospective residents
• Record all telephone and in-person visits
• Lease vacant and upcoming vacancies to qualifying applicants
• Follow up with prospects to increase occupancy and to build strong customer relationships
• Inspect vacant apartments and communicate service needs to the Property Manager
• Responsible for maintaining a professional appearance and attitude at all times
• Distribute community notices
• Accept rental payments and immediately give them to the Property Manager
• Maintain open communication with the Property Manager and Maintenance Supervisor
• Assist in planning resident functions
• Conduct market surveys.

• Maintain the front desk and reception area in a neat and organized fashion
• Processes payments for rent and meals
• Manage Mail and Packages
• Answer Inquiry Calls
• Keep Bistro are in a clean and organized fashion
• Make sure there are refreshments such as fruit, snacks, and beverages prepared for guest.