Anita Acres
Kersey,CO
Summary
Polite and attentive Team Member offering excellent customer service, organization and time management skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Telephone Sales Representative
Blue Valley Telemarketing
Home, KS
02.2018 - 05.2019
- Followed script to share product features, pricing and benefits.
- Conducted cold calls using provided phone directory to renew magazine subscriptions
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Contacted private individuals or businesses by telephone to solicit sales.
Bakery Worker
Ray’s Apple Market
Seneca, KS
11.2016 - 01.2018
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Door Trimmer
Koch & Co. Inc.
Seneca, KS
01.2014 - 04.2016
- Operated different machines to mold parts, cut materials and grind surfaces.
- Performed skilled work with hand tools.
- Adhered to all safety standards and quality assurance guidelines.
- Reviewed design plans and instructions and completed work according to specifications.
Customer Service Representative
SITEL Worldwide Corporation
Painted Post, NY
01.2011 - 06.2013
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed account and service histories to identify trends and issues.
Education
High School Diploma -
Axtell High School
Axtell, KSSkills
- Persistent
- Professional speaking abilities
- Sales expertise
- Inbound and outbound calls
- Account updates
- Product and service understanding
- Flexible
- Organization
- Performance-driven
Customer Service
Goal-Oriented
Objection handling
Sales Strategies
Building rapport
Closing skills
Attention to Detail
Verbal and written communication
Outbound and inbound calls
Data Entry
Documentation
Timeline
Telephone Sales Representative
Blue Valley Telemarketing
02.2018 - 05.2019
Bakery Worker
Ray’s Apple Market
11.2016 - 01.2018
Door Trimmer
Koch & Co. Inc.
01.2014 - 04.2016
Customer Service Representative
SITEL Worldwide Corporation
01.2011 - 06.2013
High School Diploma -
Axtell High School