Dianne Vassallo

• Answered incoming calls from prospective customers to assist and promote offerings.
• Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
• Set up new accounts and listed personal, demographic and payment information in the system.
• Provided timely, courteous and knowledgeable responses to information requests.
• Asked customers questions to understand needs and requirements.
• Persuaded customers by explaining how products and services meet needs and desires.

• Build effective relationships with potential clients by asking questions and making them feel at ease to talk.
• Interview the potential client to see if they have enough information for us to be successful in finding who they are searching for.
• Communicate professionally and empathetically while pitching the services and prices.
• Interact daily with both inbound and outbound calls with an average of 130 calls per day.
• Update, modify and log all information via CRM software with every call.
• Generated a consistent pipeline of qualified potential clients

Responsibilities: Contacted NFIB past, present and future Small Business owners to renew their yearly membership. With each call the expectation was to increase the membership dues from the year before while providing them with information on relevant political issues. The position was a high volume, fast paced with high quotas.