Amani Onyekwere
Washington,DC
Summary
Adept at multitasking and organization, I excelled in high-pressure environments in multiple places, enhancing customer satisfaction through effective communication and teamwork. My quick learning ability and energy contributed to a positive dining experience, showcasing my proficiency in cash handling and customer engagement.
I aspire to take on leadership roles in fields like Creative Direction, Character Design, Art Direction, Acting, Casting Production, Co-Production, Executive Production, Production Design, Actress, Creative Marketing, and Interior Design. Through my creativity, I intend to use my unique viewpoint and vision to make the world a happier, and more inspiring place. I believe in the motto “Anyone can cook” - Chef Auguste Gusteau which, to me, extends to "Anyone can create art." I would like to inspire people of all ages and backgrounds, from children to seniors, and even animals, with my creativity. Whether it's through art, films, music videos, or building designs. My goal is to transform spaces, from as little as hallways to as big as city streets, and create positivity, happiness, encouragement and youthfulness in people's lives.
Overview
3
3
years of professional experience
Work History
Food Runner, Host, Expo, and Cashier
Nandos Peri Peri
Washington, DC
06.2022 - 02.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Exemplifying superior service and poise under pressure in tone of voice, words, and body language.
- Quick and efficient, gracious guide to restaurant, hospitable, and excited to welcome guest.
- Accurately manages cash and credit card transaction, balancing register at the end of the shift.
- Menu expert, guides customer selection and enters information accurately into the register.
- Exceed guest expectations, ensuring food reaches the correct guest in a timely manner.
- Positive emotions and body language while cleaning, re-setting tables continuously, responsible for station, tables, and side duties.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts and online food orders accurately bagging items and labeling them with customer names to ensure order accuracy and customer satisfaction.
- Communicated effectively with Uber and DoorDash drivers, providing them with necessary, order details and ensuring timely pick ups.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Answered telephone to provide dining information and take reservations.
Resolved customer service and food-related issues to maintain guest satisfaction. - Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Exemplifying superior service and poise under pressure in tone of voice, words, and body language.
- Quick and efficient, gracious guide to restaurant, hospitable, and excited to welcome guest.
- Accurately manages cash and credit card transaction, balancing register at the end of the shift.
- Menu expert, guides customer selection and enters information accurately into the register.
- Exceed guest expectations, ensuring food reaches the correct guest in a timely manner.
- Positive emotions and body language while cleaning, re-setting tables continuously, responsible for station, tables, and side duties.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts and online food orders accurately bagging items and labeling them with customer names to ensure order accuracy and customer satisfaction.
- Communicated effectively with Uber and DoorDash drivers, providing them with necessary, order details and ensuring timely pick ups.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Answered telephone to provide dining information and take reservations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Ice Cream Scooper
Ice Cream Jubilee
Virginia Beach, VA
07.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Followed instructions and processes to maintain food and beverage integrity.
- Packaged food items for shipment and organized orders for delivery.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Demonstrated adaptability by quickly learning new machinery or software systems as needed to stay current within the industry.
- Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Supported positive team morale by maintaining open communication channels with coworkers and addressing any concerns promptly.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Offered samples of new ice cream flavors to customers.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
Ice Cream Scooper
The Charmery
Washington, DC
05.2024 - Current
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
- Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
- Assisted in inventory management by restocking ice cream flavors and supplies to ensure availability for customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Offered samples of new ice cream flavors to customers.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Contributed to store efficiency by working closely with team members during high volume hours, ensuring timely service.
- Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
- Prepared waffle cones and other specialty items, offering a variety of options for customer preferences.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Promoted brand loyalty among customers by informing them of ongoing deals or special promotions.
- Increased customer satisfaction with accurate order fulfillment and efficient cash handling at the register.
- Enhanced customer experience by providing prompt and friendly service while scooping ice cream.
- Created visually appealing displays in the front counter area to attract customers and promote sales.
- Supported store events and promotions by preparing samples or assisting with setup as needed.
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept tidy and organized area to comply with cleanliness standards.
- Completed milkshakes and ice cream desserts for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
MBYSEP Youth Leader
MBYSEP Theatre Camp
Washington, DC
07.2021 - 08.2021
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded. creative and inspirational team members.
- Engaged with older youth by following, implementing, and assisting in creating lesson plans.
Education
Jackson Reed High School
Washington, DC06.2024
Bachelor Of Business Administration - Accounting
University of Maryland
College Park, MDSkills
- Quick Learner
- Energy and enthusiasm
- Hand-Eye Coordination
- Memory retention
- Reliability and punctuality
- Food handling safety
- Cash handling proficiency
- Customer Engagement
- Creativity and Innovation
- Upselling abilities
- Brand Promotion
- Cleaning and organization
- Patience and Empathy
- Order Accuracy
- Excellent Communication
- Teamwork
- Flexible Schedule
- Serving
- Professional Appearance
- Customer Service
- Multitasking and Organization
- Collaboration and Teamwork
- Concise time management
- Problem-Solving
- Training and Motivation
- Decision-Making
- Team Leadership
Timeline
Ice Cream Scooper
Ice Cream Jubilee
07.2024 - Current
Ice Cream Scooper
The Charmery
05.2024 - Current
Food Runner, Host, Expo, and Cashier
Nandos Peri Peri
06.2022 - 02.2024
MBYSEP Youth Leader
MBYSEP Theatre Camp
07.2021 - 08.2021
Jackson Reed High School
Bachelor Of Business Administration - Accounting
University of Maryland