Amani Rhodes
Temple,TX
Summary
Dedicated and results-driven Customer Service Representative with over 6 years of experience in customer support, sales, and insurance services. Proven expertise in resolving inquiries, problem-solving, and multitasking, complemented by a current license to sell Property and Casualty Insurance in Texas. Adept at navigating complex insurance products and regulations to deliver optimal coverage while fostering strong client relationships. Recognized for excellent communication skills, analytical thinking, and a customer-focused approach that drives measurable results in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
TTEC
Temple, TX
10.2025 - Current
- Provide consultative sales support to customers seeking coverage for auto, motorcycle, RV, boat, and motorhome insurance policies.
- Educate customers on policy options, coverage limits, deductibles, and pricing to ensure informed purchasing decisions.
- Consistently meet or exceed sales performance metrics, conversion goals, and customer satisfaction standards.
- Utilize active listening and needs-based selling techniques to recommend appropriate insurance products.
- Navigate multiple systems and CRM tools to quote, bind, and service insurance policies efficiently.
- Maintain compliance with state insurance regulations and company guidelines while handling sensitive customer information.
- Resolve customer concerns and objections with professionalism to increase policy retention and close rates.
- Demonstrate strong product knowledge and stay updated on insurance guidelines, underwriting rules, and promotions.
- Collaborate with peers and leadership to improve call quality, team performance, and customer experience.
- Support new agents by sharing best practices, sales techniques, and workflow guidance when needed.
Licensed Insurance Agent (Auto Insurance)
Afni
Killeen, TX
04.2025 - Current
- - Sell auto insurance policies to new and existing customers in compliance with Texas regulations.
- - Obtained and maintain a valid Texas Property and Casualty Insurance License.
- - Educate clients on policy options, coverages, and pricing to match their specific needs.
- - Handle inbound and outbound calls with professionalism and a consultative approach.
- - Achieve and exceed sales goals while maintaining customer satisfaction and regulatory standards.
- - Document interactions and update CRM with policyholder information accurately.
- - Provided coverage option information to assist clients in protecting assets.
- - Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Customer Service Representative
Conduent
Killeen, TX
01.2024 - 01.2025
- - Handled inbound calls from members regarding healthcare benefits, claims, and payments.
- - Resolved patient concerns with empathy and efficiency.
- - Assisted members in troubleshooting and resolving web-related issues.
- - Maintained accurate customer documentation in system records.
Supervisor
Bealls
Temple, TX
01.2023 - 01.2024
- - Led team in achieving and exceeding sales goals.
- - Trained and onboarded new employees, reinforcing company values and service excellence.
- - Oversaw inventory management and restocking to maintain store operations.
- - Provided coaching and feedback to improve employee performance.
- - Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- - Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor / Beauty Advisor
L.A. Beauty Supply
Temple, TX
01.2022 - 01.2023
- - Delivered personalized product recommendations to customers.
- - Acted as keyholder, ensuring operational and financial security.
- - Managed transactions and maintained inventory control.
- - Used social media to promote products and attract customers.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Service Representative
Sykes (Bank of America)
Remote
01.2020 - 01.2022
- - Addressed banking inquiries and provided solutions for account-related issues.
- - Educated customers on digital tools and assisted with transactions and account maintenance.
- - Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Cosmetology
Wallace Community College
SelmaHigh School Diploma - undefined
Selma High School
Selma05.2017
Skills
- - Property and Casualty Insurance sales
- - Auto insurance product knowledge
- - Excellent verbal and written communication
- - Customer relationship management (CRM) systems
- - Conflict resolution and de-escalation
- - Time management and multitasking
- - Typing accuracy and computer proficiency
- - Leadership and employee training
- - Client service
- - Client relationship management
- - Team training and development
- - Risk assessment
Certification
- Property and Casualty Insurance License
- Licensed to sell property and casualty insurance in the state of Texas. Obtained April 2025.
Timeline
Licensed Insurance Agent
TTEC
10.2025 - Current
Licensed Insurance Agent (Auto Insurance)
Afni
04.2025 - Current
Customer Service Representative
Conduent
01.2024 - 01.2025
Supervisor
Bealls
01.2023 - 01.2024
Supervisor / Beauty Advisor
L.A. Beauty Supply
01.2022 - 01.2023
Customer Service Representative
Sykes (Bank of America)
01.2020 - 01.2022
No Degree - Cosmetology
Wallace Community College
High School Diploma - undefined
Selma High School