Amani Sheard
Pasadena,MD
Summary
Exceptional leader who is customer focused and adaptable. Currently seeking employment with a company that will expand desire to interact with customers and quest for growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dock Manager
Trident Marine Group (Capital Yacht Club)
11.2020 - Current
- Performed pre-shift and post-shift inspections of dock equipment.
- Prepared invoices and summary of stay, using Excel.
- Trained new staff on job duties, company policies and safety procedures.
- Experienced in pump out system.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Managed team of 3 to facilitate weekly dock inspections.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to members and transient members , paying attention to special needs or wants.
- Reviewed time records for employees to verify accuracy of information.
- Uploaded time records into ADP and made adjustments to create accurate database for payroll processing functions.
- Identified plans and resources required to meet project goals and objectives.
Senior Deckhand
National Ferry Corporation
03.2016 - 04.2020
- Prioritized safety procedures docking and casting off, giving optimal protection to crew.
- Adhered to laws and regulations while underway.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Directed and coordinated crew members and workers and maintained strict operational schedules.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning walls and doors.
Sales Associate
Alex And Ani
11.2015 - 03.2016
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Criminal Justice
University of The District of Columbia
Washington, DCKipp College Preparatory
Washington, DC06.2013
Skills
- Dock and Management
- Part Repairs and Replacement
- Data Entry
- Marina Operations
- Vessel Management
- Customer Transactions
- Cash Register Operation
- Inventory Stocking
- Work Task Prioritization
- Janitorial Duties
- Customer Assistance
- Handling Payments
- Timecard Management
- Visual art creation
- Artistic flair
- Superb attention to detail
- Supply replenishment
- Creative design
Certification
- Boater Education Card, District of Columbia Department, Harbor Patrol - 12/09/2020- current.
- AED/CPR Certified
- ABC Manager's License
Accomplishments
I own an art business "Aura Creations", that aims to inspire those healing from traumatic experiences. I create artwork that encourages positivity and confidence. I love to tell anyone struggling with their past or current traumas, to "turn your pain into something beautiful". I turned my past traumas into something positive and "Aura Creations" was born!
Timeline
Dock Manager
Trident Marine Group (Capital Yacht Club)
11.2020 - Current
Senior Deckhand
National Ferry Corporation
03.2016 - 04.2020
Sales Associate
Alex And Ani
11.2015 - 03.2016
Criminal Justice
University of The District of Columbia
- Boater Education Card, District of Columbia Department, Harbor Patrol - 12/09/2020- current.
- AED/CPR Certified
- ABC Manager's License
Kipp College Preparatory
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