Amani Smallwood
Laurel,MD
Summary
I am a customer facing professional with relationship building experience. In my current role as a guest advisor manger at Petco, I work in a fast-paced environment. I provide new talent with skills and knowledge and introduce them to policies and procedures. I develop, review, and update merchandise documentation, employee records, and general information for all employees to view. I am currently looking for growth opportunities to help develop myself into an emerging leader and to transition into the tech industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Petco Manager
Petco Animal Supplies Stores Inc.
Laurel, MD
11.2018 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Created plans and communicated deadlines to complete projects on time
- Prepared variety of different written communications, reports and documents
- Conducted research, gathered information from multiple sources and presented results
Security Officer
Allied Universal Security Services
Baltimore, MD
01.2021 - 05.2022
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Merchandise Manager
Michaels Arts And Crafts
Laurel, MD
08.2020 - 02.2021
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Oversaw inventory counts to maintain stock records and account for shrinkage.
Child Care Educator
Learning World Development Center
Bladensburg, MD
03.2017 - 08.2019
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Developed age-appropriate activities and programs for children 6 weeks old to 5 years old.
- Implemented curriculum to enhance classes with learning-focused activities.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
Skills
- Troubleshooting
- Python
- Strategic Planning
- Staff Management
- Policies and Procedures
- Coaching and Mentoring
Certification
CompTIA Security+
Child Development
Timeline
Security Officer
Allied Universal Security Services
01.2021 - 05.2022
Merchandise Manager
Michaels Arts And Crafts
08.2020 - 02.2021
Petco Manager
Petco Animal Supplies Stores Inc.
11.2018 - Current
Child Care Educator
Learning World Development Center
03.2017 - 08.2019