Amani Wilson
The Home Depot
Denton,TX
3
years of professional experience
Outgoing and customer-focused with aptitude for problem-solving and teamwork. Possesses foundational knowledge in customer service and technical support, combined with strong communication and organizational skills. Aims to drive positive customer experiences and efficient service delivery.
Work History
Special Services Coordinator
2 Years 3 Months- Coordinate high-volume customer orders from initiation to delivery, ensuring accuracy, compliance with timelines, and positive customer outcomes across concurrent projects
- Tracked order status, inventory levels, and delivery schedules across multiple systems, communicated updates to customers and internal teams to prevent delays
- Collaborated with warehouse staff and vendors to align product availability with delivery scheduling, streamlined fulfillment workflows and reduced coordination gaps
- Coordinated high-volume customer orders from initiation to delivery, ensured accuracy and compliance with timelines, achieving positive customer outcomes across concurrent projects
Personal Shopper & Order Fulfillment Coordinator
8 Months- Managed 50+ daily customer orders, ensuring accuracy and timely fulfillment in fast-paced, high-volume fast-paced, high-volume environment
- Conducted pre-fulfillment inventory verification to identify discrepancies, ensuring order accuracy before delivery and minimizing customer complaints
- Communicated proactively with customers regarding substitutions, delays, and special requests — maintaining satisfaction and clear expectations throughout the process
- Collaborated with team members to maintain operational efficiency and enhance fulfillment processes
Education
Bachelor of Arts - Interdisciplinary Art & Design Studies (Design Management)
Associate of Arts - Arts
Skills
Client Relationship Management
Cross-Team Collaboration
Schedule management
Time Management
Data Organization
Microsoft Office Suite
Attention to detail
Problem Solving
Issue Resolution
Decision-making
Critical thinking
Adaptability
Communications
Accomplishments
- Employee of the month
- Trained employees
- Recognized for customer service on multiple occasions
Timeline
Special Services Coordinator
The Home Depot
05.2024 - CurrentRead More
Personal Shopper & Order Fulfillment Coordinator
Walmart
08.2023 - 04.2024Read More
University of North Texas
Bachelor of Arts from Interdisciplinary Art & Design Studies (Design Management)
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Tarrant County College
Associate of Arts from Arts
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