Amanuel Gezahegn Adefris
Plattsburgh,NY
Summary
Skilled individual with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge in computers and a great leader with a charismatic personality.
Overview
2
2
years of professional experience
Work History
IT Technician
SUNY Plattsburgh
01.2023 - Current
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Tutor(CRLA Certified)
SUNY Plattsburgh
02.2023 - Current
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
Mail Center Associate
SUNY Plattsburgh Housing And Residence Life
04.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Education
Bachelor of Science - Computer Science
SUNY College At Plattsburgh
Plattsburgh, NY05.2026
High School Diploma -
Gibson School Systems
Ethiopia, Addis Ababa06.2022
Skills
- Python and C Programming
- Microsoft word, excel, powerpoint
- Event Planning
- Time Management
- Leadership
- Organizational Skills
Languages
Amharic
Native or Bilingual
English
Native or Bilingual
Timeline
Tutor(CRLA Certified)
SUNY Plattsburgh
02.2023 - Current
IT Technician
SUNY Plattsburgh
01.2023 - Current
Mail Center Associate
SUNY Plattsburgh Housing And Residence Life
04.2022 - Current
Bachelor of Science - Computer Science
SUNY College At Plattsburgh
High School Diploma -
Gibson School Systems
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