Amany Abougariyban
Kenmore,WA
Summary
Detail-oriented and self-motivated IT-Focused Project Manage with advanced education in both business administration and computer since.
Overview
12
12
years of professional experience
Work History
Teacher Assistant
Shoreline School Distract
Shoreline, WA
10.2021 - Current
- Worked with teachers to design lesson plans and coordinate activities for classes with 20 kids, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch, daily student intake, and dismissal.
- Attended to classroom details and logistics to maintain strong instructional environment.
Customer Service Representative
Seattle Goodwill
Seattle, WA
08.2019 - 01.2020
- Resolve customer complaints, compile reports to supervisors daily, and handle changes in policies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times for over 100 calls daily.
- Offered advice and assistance to customers, paying attention to special needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Manager
Moses V Inc
Lynnwood, WA.
01.2018 - 08.2019
- Trained and mentored over 15 new hires in use of company system and business management software, responsible for conducting and preparing operations and procedures manuals.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Accomplished multiple tasks within established timeframes.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Webmaster
Interchange Technologies, Inc
Ottawa, Ontario
01.2007 - 01.2014
- Responsible for company website maintenance, programming, web design, and supervision.
- Make sure codes are compatible with various browsers, solve problems in quick action, and write daily reports about new trainees while giving them instructions about their tasks.
- Identified and eliminated website bugs to improve user experience.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding. - Provided front-end website development using WordPress, Hubspot, and other editing software.
- Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations.
- Built and styled new mobile-friendly websites with over 5000 daily users, transitioning legacy presentations to simultaneous easy-to-use versions.
- Conducted functional testing over course of web development lifecycle.
- Developed functional digital design concepts across various platforms to strengthen company brand and identity.
- Validated personal coding and third-party code to verify compliance with internal standards and technical requirements.
- Developed technical solutions required to accommodate specific user-facing assets.
- Collaborated with marketing department to determine organizational needs and design pages to meet goals.
Banker
HSBC Commercial Banking
Cairo, Egypt
01.2005 - 12.2006
- Use oral and written communication, operate different MS applications, and CRM, CBS, and Abide Bank policy with 100 employees.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options, balanced teller drawers, and ATM cash.
- Documented transactions and moved, deposited, or withdrew money accurately to prevent errors.
- Supervised branch operations and made continuous improvements in each area.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Set risk management policies to mitigate bank losses for 2 departments.
- Defined strategies for management and made proactive adjustments to maintain results.
- Represented bank at community events to establish strong ties, and promote business.
Education
MBA - Management Information Systems
DeVry University
Bellevue, WA12.2023
Project Management Certificate - Managment
North Seattle College
Seattle, WA08.2021
Front-end Web Development Certificate - Web Development
Skillspire
Redmond, WA12.2017
Web Design Diploma - Web Design
Yat Institute
Cairo, Egypt09.2007
Bachelor in Business Administration - Foreign Trade
Helwan University
Cairo, Egypt11.2004
Skills
- Leadership
- Problem Solving
- Conflict Resolution
- Data Reports
- Bug Fixes
- Strong analytical
- Database Management
- Microsoft PowerPoint
- Troubleshooting and Testing
- C
Websites
Languages
Arabic
Native or Bilingual
Timeline
Teacher Assistant
Shoreline School Distract
10.2021 - Current
Customer Service Representative
Seattle Goodwill
08.2019 - 01.2020
Manager
Moses V Inc
01.2018 - 08.2019
Webmaster
Interchange Technologies, Inc
01.2007 - 01.2014
Banker
HSBC Commercial Banking
01.2005 - 12.2006
MBA - Management Information Systems
DeVry University
Project Management Certificate - Managment
North Seattle College
Front-end Web Development Certificate - Web Development
Skillspire
Web Design Diploma - Web Design
Yat Institute
Bachelor in Business Administration - Foreign Trade
Helwan University
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