Ama Peggy Prempeh

• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Completed processing activities to conform with laws, safety standards, and product hygiene standards for the company.
• Assembled products according to changing daily work orders and specific customer needs.
• Packed, weighed and shipped items per customer specifications.
• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
• Inspected products before packaging to avoid shipping defective or damaged goods to customers.
• Reviewed orders to verify products met specifications.
• Followed orders precisely for correct items, sizes and quantities.
• Pre-assembled containers to be easily selected by packing associates.

As a senior customer service. representative in my company, my job was to be able to have a persuasive speaking skill for my organization In order to convince clients or customers why they should join our group and why they should purchase from us as oil company.

Used a consultative sales approach to understand customer needs and make relevant recommendations.

Provided each customer with exceptional service by listening to their concerns and answering their questions.My position as a CRS was to be able to answer phone calls, emails for the company on daily basis.

The ability to use positive language in order to be able to empathize with customers in situations or problems.Building a customer friendly environment for the company was most important and in my position I helped establish that for my company.