AMA PINAMANG OSEI
Management and Customer service
Brooklyn,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BSN Nursing, Long Island university
Brooklyn, NY
01.2024
Nursing
Ulster Community College
Stone Ridge, NY
01.2022
Flight Attendant
Republic Airways
Indianapolis, IN
06.2022 - 07.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Crew Member, Cashier
Wendy’s
Brooklyn , NYC
03.2022 - 06.2022
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Completed inventory counts and ordered merchandise.
Cashier, Crew Member
McDonald’s
Brooklyn , NYC
01.2022 - 03.2022
- Took orders, prepared meals and collected payments.
- Supported great dining and meal experiences for guests.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier,crew Member
McDonald’s
Ellenville, NY
06.2021 - 08.2021
- Assisted other team members to achieve goals.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Supported great dining and meal experiences for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Customer Service Representative
Walmart
Ellenville, NY
02.2020 - 10.2020
- Leverages diplomatic communication and level-headed approach to resolve issues
- Maintains meticulous records in company software and drafts reports detailing performance
- Dedicated to fostering customer loyalty and guiding prompt resolutions
- Excellence in hospitality
- Hospitality and accommodation Account updating Record preparation
- Product promotion Call management, Followed up with customers to offer additional support and check resolution satisfaction
- Handled customer inquiries, billing questions, payments, and service requests
- Documented, researched, and resolved customer service issues.
Education
Not Completed - BSN
Long Island University
Brooklyn 08.2021
Transfer - Nursing
Ulster County Community College
Stone Ridge, NY01.2020
Skills
- Order and Refund Processing
- Call Documentation
- Interpretation and Translation Services
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Retention Strategies
- Customer Data Confidentiality
- Issue and Complaint Resolution
Certification
CNA- certified nursing assistant
Timeline
BSN Nursing, Long Island university
01.2024
Flight Attendant
Republic Airways
06.2022 - 07.2022
Crew Member, Cashier
Wendy’s
03.2022 - 06.2022
Cashier, Crew Member
McDonald’s
01.2022 - 03.2022
Nursing
Ulster Community College
01.2022
Cashier,crew Member
McDonald’s
06.2021 - 08.2021
Customer Service Representative
Walmart
02.2020 - 10.2020
Not Completed - BSN
Long Island University
Transfer - Nursing
Ulster County Community College
CNA- certified nursing assistant
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