Amar Becovic
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Concierge
THE Grand Madison
10.2023 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted with luggage handling, valet services and concierge services.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Supervisor
Traditas Pizza
10.2022 - 10.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult situations.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Service Representative
Piece of Cake Moving
09.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Foreman
Piece Of Cake Moving
09.2020 - 08.2021
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
- Wrote detailed checklists to streamline job site walkthrough and maintain customer satisfaction.
- Moved furniture and boxes using utility dolly and truck ramp.
Skills
- Complex Problem-Solving
- Customer Service
- Training and Mentoring
- Profit Target Achievement
- Payment Processing
- Customer Loyalty
- Goal-Oriented
- Inventory Control
- Package handling
- Calendar Management
- Concierge services
Languages
Albanian
Serbian
Timeline
Concierge
THE Grand Madison
10.2023 - Current
Supervisor
Traditas Pizza
10.2022 - 10.2023
Customer Service Representative
Piece of Cake Moving
09.2021 - 10.2022
Foreman
Piece Of Cake Moving
09.2020 - 08.2021