Summary
Overview
Work History
Education
Skills
Timeline
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Emilie Czarny

Niles,IL

Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Overview

3
3
years of professional experience

Work History

Concierge

Trulucks Restaurant Group
03.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Restaurant Hostess

Hangar Two By Tangled Roots Brewing Company
06.2022 - 01.2023
  • Provided menus and answered questions about menu items and specials
  • Assigned patrons to suitable tables according to server rotation
  • Answered phones promptly to record and confirm reservations
  • Collected reservation information and communicated updates to guests via mobile device or in-person
  • Greeted incoming guests to escort to assigned dining area and present menus
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
  • Communicated with servers about new tables, changes in food availability and customer comments

Education

Associate Of Science -

Oakton Community College
Des Plaines, IL

High School Diploma -

Niles West High School
Niles, IL
12.2023

Skills

  • Guest Relations Management
  • Reservations Coordination
  • Dining Customer Service
  • Complex Problem-Solving
  • Table Setting Arrangements
  • Telephone Reception
  • Event Planning
  • Team Collaboration
  • Guest Relations
  • Front of House Organization
  • Guest Engagement

Timeline

Concierge

Trulucks Restaurant Group
03.2024 - Current

Restaurant Hostess

Hangar Two By Tangled Roots Brewing Company
06.2022 - 01.2023

High School Diploma -

Niles West High School

Associate Of Science -

Oakton Community College

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Emilie Czarny