Kaitlyn Viola

• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Worked Service well for over 500+ reservation parties.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
• Upheld strict regulations for safe alcohol service and food safety.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Explaining to customers varieties of grapes for wine to pair with their fine dining meal.
• Having knowledge for light to full body wine.
• Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

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• Provided a high end ambiance to exclusive high profile celebrities. Ensuring they enjoy their time as a guest at the events.
• Delivered great services to large scale, high profile events hosting celebrity and VIP . clientele balancing speed with luxury service standards.
• Oversaw bar setup, restocking, and inventory management teams to ensure seamless bar operations.
• Maintained discretion and professionalism while engaging with celebrity and VIP guests in faced paced, high demand environments.
• Expertly crafted cocktails and served premium beverages in high pressure, faced paced events.

• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Made sure to do next day call backs to see how was their exquisite dinner experience.
• Checked and order inventory for th bar, to make sure it was up luxury standards.
• Prepared freshly squeezed juices, house made syrups and infused ingredients to elevate our crafted cocktails.

• Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
• Implemented creative presentation techniques for bottle service, enhancing overall visual appeal of the venue.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Improved customer satisfaction by addressing concerns promptly and efficiently resolving any issues that arose during events or promotions.
• Engaged social media influencers to collaborate on partnerships.
• Boosted club attendance by implementing strategic marketing campaigns and promotional events.
• Worked effectively in fast-paced environments.
• Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.