Kaitlyn Viola
Miramar,FL
Summary
Develop and test signature drinks for innovative approaches to attracting new customers and increasing revenue. Talented salesperson and motivational team leader well-versed in stock management and safety training. Poised to take on new professional challenge as well-qualified [Job Title].
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Bartender/ Mixologist
Trulucks Restaurant Group
Miami/ Fort Lauderdale
09.2022 - Current
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Explaining to the customers the varialties of grapes for wine to pair with their fine dining meal.
- Having knowledge for light to full body wine.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Dental Treatment Coordinator (Sales)
Horizon Dental
Miramar, FL
10.2019 - 02.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Registered and verified patient records before triage with most up-to-date information.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Gained strong leadership skills by managing projects from start to finish.
- Sold treatments plans, helped with applying for Care Credit if patient didn't have the funds available through their credit.
Service Manager,Head Bartender/Key Bartender/Mixologist
Carmelas Italian Fine Dining
Hollywood, FL
08.2021 - 12.2023
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Followed up with customers during their experience.
- Made sure to do next day call backs to see how was their beautiful dinner, and what can we do to make their experience better.
- Checked and order inventory for the bar, to make sure it was up to our successful standards.
Education
High School Diploma -
West Broward High School
Pembroke Pines, FL05.2016
Skills
- Beverage Preparation
- Good Conversationalist
- Issue Resolution
- Monitoring Alcohol Consumption
- Food Running
- Team Management
- Telephone Etiquette
- Strong multitasking
- Ordering bar supplies
- Cash Register Operation
- Responsible Alcohol Service
- Alcohol awareness
- Hospitality service expertise
- Logistic Operations
- Inventory
- Bartending License
- Food and Beverage Service
- Staff Management
- Staff Training
- Liquor, beer, and wine knowledge
- Liquor Law Compliance
- New Cocktail Creation
- Sales Development
Certification
Alcohol safety
Food safety
Timeline
Key Bartender/ Mixologist
Trulucks Restaurant Group
09.2022 - Current
Service Manager,Head Bartender/Key Bartender/Mixologist
Carmelas Italian Fine Dining
08.2021 - 12.2023
Dental Treatment Coordinator (Sales)
Horizon Dental
10.2019 - 02.2024
High School Diploma -
West Broward High School