Amar Mataw
West Babylon,NY
Summary
Proven leader and adept communicator, I significantly enhanced customer satisfaction and streamlined operations at NDSA INC. With expertise in project management and customer relations honed at SEMC Motors, I excel in driving business growth and building lasting client relationships. My background includes a strong focus on inventory control and effective team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
NDSA INC
Long Island , NY
04.2021 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
RF Field Engineer
RSW
Long Island , NY
03.2018 - 01.2021
- Receive all materials for the site. Check all materials if it matches the scope of work. Check all safety requirements have been met like JHA, PPE and safety equipments.
- Prepare the cell cites materials and plan the cell site build or upgrade. Communicate with the customer for site support and also to update on the daily progress on site.
- Ensure the site is being build according the scheduled plan and according the customers requirements in the safest way possible.
- Keep a good understanding relation with the company and the customer.
Field Service Supervisor
SEMC Motors
Paramaribo, Suriname
06.2015 - 04.2017
- Responsible for the maintenance of the Ford fleet in Newmont goldmines in Suriname.
- Created an maintenance plan for basic services and also for breakdowns.
- Created an parts stock with all the mandatory parts.
- Organized an Work order system to keep track of the fleet to monitor all the main and common parts failure for warranty purposes and also to keep a good track of the inventory on site.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Facilitated communication between office personnel, subcontractors, and customers.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Keep track of the on site inventory.
Junior Technician
SEMC Motors
Paramaribo, Suriname
12.2012 - 04.2015
- Draining the oil from a vehicle and replacing it to manufacturer specifications.
- Topping off other fluids, including brake, power steering and windshield wiper fluid.
- Inspecting the engine block and underbody for leaks and potential issues.
- Checking tire pressure and filling tires with air as needed to manufacturer specifications.
- Installing new car parts, such as air filters, oil filters, windshield wipers and batteries.
- Lubricating moving parts as necessary, including those in the engine and wheel bearings and ensuring the engine is kept clean throughout servicing.
- Diagnosing existing issues and consulting with lead mechanics on the team to address the vehicles’ issues.
Creating detailed service reports for customers.
Sales Associate
SEMC Hardware
Suriname, Paramaribo
08.2010 - 08.2012
- Keep store inventory in order.
- Helped to receive the weekly incoming delivery's.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Automotive
Hogeschool Rotterdam
Rotterdam, Netherlands08.2016
MBO - Mechanical Engineering
NATIN
Paramaribo, Suriname08.2012
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project estimating
- Client Service
- Project Management
- Customer Service
- Inventory Control
- Desktops, Laptops, and Mobile Devices
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Owner
NDSA INC
04.2021 - 01.2024
RF Field Engineer
RSW
03.2018 - 01.2021
Field Service Supervisor
SEMC Motors
06.2015 - 04.2017
Junior Technician
SEMC Motors
12.2012 - 04.2015
Sales Associate
SEMC Hardware
08.2010 - 08.2012
No Degree - Automotive
Hogeschool Rotterdam
MBO - Mechanical Engineering
NATIN