Amar Mcneal
Houston,TX
Summary
Motivated leader who's enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Lead/Event Coordinator
The Nook Bar and Restaurant
Houston, TX
02.2023 - 12.2023
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed payments accurately and efficiently with POS system.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed 6 person team of baristas and bartenders for daily in-store operations
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized and promoted weekly events including DJ’s, drag performers, and karaoke.
Barista/Social Media Marketing Coordinator
The Nook Cafe
Houston, TX
07.2021 - 12.2023
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Capturing content of in-store beverages and food for promotional use.
- Trained novice baristas on proper bar etiquette and store procedures.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Supported highest standards of conduct and service to support company reputation.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Assisted with catering orders for corporate clients or private parties upon request.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Barista/Social Media Intern
Chocolate Secrets Chocolate and Cafe
Dallas, TX
05.2020 - 03.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Sound engineer for in daily in-house local performances
- Organized and Produced content for both Twitter, and Instagram for store use with 5k engagement.
- Prepared monthly calendar to manage online content across multiple platforms.
Barista/Shift Lead
Opening Bell Coffee Shop
Dallas, TX
02.2020 - 07.2020
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Sound engineer for in daily in-house band performances
- Educated both workers and customers on food and drink choices and recommendations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Education
High School Diploma -
Booker T Washington HSPVA
Dallas, TX06-2020
Some College (No Degree) - Digital Media
University of Houston
Houston, TXSkills
- Audio and Visual Training
- Food Prep and Service
- Production Reporting
- Customer Service Management
- Photo and Video Editing
- Brand Promotion
Timeline
Shift Lead/Event Coordinator
The Nook Bar and Restaurant
02.2023 - 12.2023
Barista/Social Media Marketing Coordinator
The Nook Cafe
07.2021 - 12.2023
Barista/Social Media Intern
Chocolate Secrets Chocolate and Cafe
05.2020 - 03.2022
Barista/Shift Lead
Opening Bell Coffee Shop
02.2020 - 07.2020
High School Diploma -
Booker T Washington HSPVA
Some College (No Degree) - Digital Media
University of Houston
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