Amara Douglas
Server
Norcross,GA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Food Courier
GrubHub
Newburgh, NY
09.2019 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Developed and maintained professional relations between customer, store personnel and company.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Server
Sal's Restaurant
Fishkill, NY
08.2018 - 09.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Receptionist
B. Hair Studio
Fishkill, NY
08.2017 - 08.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Resolved customer problems and complaints.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Business Management
Monroe College
The Bronx, NY 08.2017 - 08.2021
Business Management Systems, Advanced - undefined
Skills
Guest relations management
Dining area maintenance
Sales expertise
High-volume dining
Order accuracy
Certification
Licensed Cosmetologist
Additional Information
- Awards & Honors: , President's List, Dean's List Extracurricular Activities: National Honor Society (NHS), Music Productions Club (MPC)
Timeline
Food Courier
GrubHub
09.2019 - Current
Server
Sal's Restaurant
08.2018 - 09.2020
Receptionist
B. Hair Studio
08.2017 - 08.2020
Bachelor of Science - Business Management
Monroe College
08.2017 - 08.2021